Engineer Customer Service
Resume:
Loai Ahmed-Babikir
Dearborn, MI
********@*****.***
PROFILE
Highly motivated Corporate Applications Engineer with wide experience in
analysis and debugging of a customer's design issues. Exceptional
combination of technical and communication skills. Effective mediator
between programmers and customers. Experience in demonstrations, benchmarks
and customer training. Highly skilled engineer with:
. Strong background in validation of high complex ASICS using hardware
emulators
. Solid understanding of HDL (Verilog/VHDL) design simulation, synthesis
and verification
. Extensive scripting experience including Perl, Tcl, and Unix shell
. Experience in Java programming
. Excellent verbal and written communication skills
Skill set: Emulation, Palladium, Cadence tools, expertise with the various
Unix shells, Make, Perl, Java, TcL/Tk, Verilog, Vhdl, Synopsys tools,
SpringSoft (Novas) tools, Altera tools, C and Visual/C++.
CAREER EXPERIENCE
Cadence Design Systems, February 1998 --
January 2010
Senior Corporate Application Engineer
Senior Corporate Application Engineer in a 6 member team specializing in
the Palladium, Palladium II/III products. Provided excellent support for
the field engineers as well as the account base.
. Primary technical contact for the European and Japanese customers.
. Handled more than 3000 Palladium customer issues, and filed more than
1000 bugs and
enhancement requests.
. Interfaced between customers and R&D in addressing outstanding
customer issues resulting in timely resolution and higher customer
satisfaction.
. Created small test cases of customer issues resulting in fast fixes.
. Represented Cadence locally and internationally doing product
demonstrations that generated sales leads.
. Led an ongoing project in the Palladium Customer Support group to
write technical application notes and publish them on the Cadence
Support Website. Contributed about 50 application notes
. Wrote many Unix and Perl scripts to automate difficult aspects of the
software. Most of these utilities are currently bundled with the
official release.
Loai Ahmed-Babikir (********@*****.*** / 408-***-****)
Page 2
. Created regression scripts to test new software releases resulting in
high quality software
. Travelled to customer sites to resolve show-stopper issues resulting
in short customer downtime.
. Mentored and guided new engineers in our group and quickly brought
them to speed.
From 2005 to 2009 managed all aspects of Cadence Palladium software patch
delivery.
. Previously, managing the patch process was an R&D responsibility.
Moving the responsibility to Customer Support gave responsibility to
those who care most about the results.
. Reduced average time of releasing software patches from 2 weeks to
less than 5 days and eliminated release errors by creating scripts to
automate the process.
. Released about 400 patches. Responsibilities included: receiving patch
requests, defining patch contents, writing release notes, and
releasing patches on the Cadence Website.
. Wrote a Perl based patch install/uninstall utility that customers use
to install patches.
ITT Technical Institute,
June 96 -- February 1998
Electronics Instructor
Electronics instructor for various electronics subjects including: solid-
state electronics,
analog and digital circuits. Supervised graduation project for the senior
class and provided
technical help when needed.
EDUCATION
Wayne State University
June 2010
Ms in Electrical and Computer Engineering
San Diego State University
BS in Electrical Engineering
AWARDS
Deans Honor list for Academic Achievement, 1992 and 1994.
Received many awards within Cadence for outstanding customer service and
product innovations.
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