Customer Service Technical Support

IBRAHIM ALI *** S. Grove, Oak Park, IL *****

(***) 848 – 6573 ******@*******.***

SUMMARY OF QUALIFICATIONS

Solid professional seeking to utilize technical skills and develop problem

solving abilities to assess end-user needs, develop solutions and track

progress. Supported by a bachelors degree in Computer Network Engineering.

Strong communicator exhibited by skill in working closely with customers

to identify and resolve problems; ability to convey technical concept to

non-technical audiences.

AREAS OF ACADEMIC PREPARATION

Comptia A+ Certification Transcript I.D. - SBZXBGGKK2BQQB3Q & YB50FXG2KJBEKWBB

Java, HTML, XML

Outlook, Win XP

Application Software Installs

Windows 2000/ XP, Excel, Access

Emerging Communications & Technologies

Systems Analysis & Design

Windows 2000 Server, Windows 2000, Network and Security

LAN & WAN, Linux

Macro Flash 5.0. Novell Network Client 5.0

EDUCATION

Bachelor of Science, Concentration: Network Engineering,

Robert Morris College, 2004

RELEVANT WORK HISTORY

Robert Morris College, Bensenville, IL 2003

PC Tech Intern

Documenting all installations, repairs, with minimal supervision. Installation of Win XP & Cat 5 cable

wiring. Trouble-shooting, maintaining, and repairing campus desktops.

Mutual Bank., Chicago, IL 2008 – 2009

Desktop Support

Providing Technical Support to employee / end users

WORK HISTORY

City of Chicago

Public Taxi Chauffer 2005 - Present

Hebcom, Schaumburg, IL 2003

Experienced Customer Service Specialist

Handling 300 calls per day, within a call center environment

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