Project Customer Service
Resume:
BUSINESS SYSTEM ANALYST
Ganesan Srinivasan
Email: ******@*****.***
Phone: (H)732-***-**** / (C)732-***-****
Summary:
. Professional Business Analyst having extensive experience through
Banking/Finance, Insurance, &
E-Commerce clients.
. About 10 years of extensive experience across Multiple Domains..
. Experienced in all phases of the Software Development Life Cycle
(SDLC) including requirements gathering, analysis, design,
implementation, testing and deployment as well as software engineering
methods like Rational Unified Process (RUP), Agile and Waterfall
Method.
. Expertise in Business Modeling and UML Diagrams (Use Case Diagrams,
Activity Diagrams, State Diagrams) using MS Visio/Enterprise
Architect/Rational Rose.
. Experience in business process modeling, requirements gathering, As-Is
& To-Be Analysis, Fit-Gap Analysis, feasibility studies, experience in
evaluating several file format strategies
. Extensive experience in authoring Business Requirement Documents (BRD)
by gathering Business System Requirements, defining Business
Processes, GAP Analysis, SWOT Analysis, Test Case preparation, system
testing, and User Acceptance Testing (UAT),
. Proficient in transforming business requirements into user requirement
specification, Functional Requirement Specifications Document (FRD)
and Use Case Narratives.
. Well versed in conducting effective and productive joint application
development (JAD),) sessions with SMEs, software developers and QA
teams for project meetings.
. Strong visual modeling, business process modeling skills using
Rational Unified Process (RUP), Proficient in utilizing Rational Rose,
Enterprise Architect, MS Visio for data mapping & process flows
. Strong knowledge in developing use case models, Writing use case
narratives, activity diagrams, state diagrams based on UML methodology
. Experience in creating wireframes/screen mock ups using MS Visio
. Skilled in collaborating with executives, clients, colleagues and
technical resources with diverse background.
. Ability to independently work and prioritize multiple projects with
accuracy.
. Proven ability as a team player and to work independently with
excellent communication, people skills and presentation skills
Professional Experience:
Client : BNY Mellon, TSG - New York
Jan 2010 - Present
Role : Business System Analyst
Environment : EMC Extender, Symantec Enterprise Vault, Lotus Notes Domino,
Outlook, Ms-Visio,Excel.
This Project is for the Compliance and Technology team. Due to the
SEC regulations number of
employees are put on "Legal Hold" where their email and sametime
messages are captured on
EMC Extender and Symantec EV. The work involves liaison between
various groups like
Compliance, Broker Dealers, Technology etc and creating Business
Process if it doesn't exist or
Business Process reengineering (BPR) if and when needed.
Responsibilities:
. Worked with different units within Technology and the business users
to develop Scope
Document, Business Requirement Specifications and gathered
Business and Functional Requirements.
. Participated in meetings and peformed SWOT analysis, GAP analysis when
required.
. Documented the AS-IS System flow adhering to UML standards.
. Played the role of a Facilitator as well as Scribe in the JAD
session.
. Documented Meeting Minutes from the JAD Session as well as responsible
for getting a sign-off on them from the JAD participants.
. Worked on business process engineering for various process to obtain
optimal results and best ROI.
. Followed a structured approach to organize requirements into logical
groupings of essential Business Processes, Business Rules,
Functional and Non-Functional Requirements.
. Identified Use cases from the Functional Requirements and wrote Use
Case Specifications and created "TO-BE Business Process Workflow"
diagrams (Activity diagrams) in MS VISIO.
. Conducted high level review sessions to derive and execute action
plans with management.
. Managed all the requirements and making requirements available to all
team members.
. Conducted Impact Analysis and Bug Triage with developers and System
Architects.
. Assisted Project Managers in certain Project Management tasks like
scheduling, coordination, budgeting and obtaining signoff from
sponsors and stakeholders.
. Work on tight deadlines to complete the project on schedule.
Client : BNY Mellon, TSG - New York
Jan 2008 - Dec 2009
Role : Senior Business System Analyst
Environment : Lotus Notes Domino, AIX, Windows 2003, Enterprise Architect,
Visio, Ms-Project
Migration /Integration Project from Ms-Exchange to Notes and Ver R6 to Ver
R8.
Bank of New York Mellon is a leading financial institution on Wall Street.
This Internal project was initiated due to the Merger happening between BNY
and Mellon Financial. Both companies were on two different platforms and
the need was to integrate them into one and upgrade the existing
environment to a newer version enhancing features and user experience.
Responsibilities:
. Worked with different units within Technology and the business users to
develop Scope Document, Business Requirement Specifications and gathered
Business and Functional Requirements.
. Documented the AS-IS System flow adhering to UML standards.
. Participated in JAD Sessions for gathering requirements from SME's.
Played the role of a Facilitator as well as Scribe in the JAD session.
. Documented Meeting Minutes from the JAD Session as well as responsible
for getting a sign-off on them from the JAD participants.
. Followed a structured approach to organize requirements into logical
groupings of essential Business Processes, Business Rules, Functional
and Non-Functional Requirements.
. Identified Use cases from the Functional Requirements and wrote Use Case
Specifications and created "TO-BE Business Process Workflow" diagrams
(Activity diagrams) in MS VISIO.
. Managed all the requirements and making requirements available to all
team members.
. Created application test scenarios on the new R8 platform for multiple
levels of testing
. Maintained a Traceability Matrix to ensure that all Functional
Requirements are addressed at the Use Case Level as well as the Test
Case Level.
. Co-coordinated the UAT with the SME's to make sure that all the Business
Requirements are addressed in the application.
. Facilitated meetings between Notes Engineering and Production Support to
follow best practices from IBM to be used during the migration.
. Coordinated meetings with external vendors for specific products like
BTCAL to ensure the cross platform migration is done as per Bank
standards.
. Assisted Project Managers in certain Project Management tasks like
scheduling, coordination, budgeting and obtaining signoff from
sponsors and stakeholders.
. Work on tight deadlines to complete the project on schedule.
Client : JPMorgan Chase, GTI Jersey City, NJ
September 2003 - December 2007
Role : Senior Business Systems Analyst
Environment: Visual Basics, Domino, Ms-Project, Visio, Java, J2EE-1.5, RAD,
Struts, JSP, XML, EJB, Websphere6.0, MQ Series, Oracle 10g, UNIX
JPMorgan Chase is one of the global financial services firm with offices in
more than 60 countries with over 200,000 employees. They are a leader in
investment banking, financial services for consumers, small business and
commercial banking, financial transaction processing, asset management and
private equity.
This project was carried out for the GTI (Global Technology Institute)
group within JPMorgan Chase.
Project 1: Chase / Bank Of NY Retail Business acquisition: (Merger Project)
. Lead Business analyst in dealing with Technology group to get a
feasibility study.
. Retail business unit was sold to BNY from Chase Manhattan Bank and all
associated system had to be migrated along with it.
. Merger integration and transition of GLAMR application from Delaware
to New York
. Worked with the Retail Business owner and Technology team to ensure a
smooth transition to the new environment.
. Overlapping system were identified and assisted SME's to decide on
which one to shut down.
. Work with Bank of NY project managers and technical team to coordinate
migration of business.
. Work with Corp Trust business at JPMChase in moving users and
associated systems across to Bank of NY.
Project 2: ACL Remediation : (Compliance Project)
. Worked on an IT Risk Management project initiative to lock down
default access for all open access notes databases.
. Project involves determining active/inactive notes db's, finding the
information owner and updating them on the application certification
database so that data with a notes database is not compromised in any
way.
. Working with the ITRisk Management community in defining the risk
factors involved and developing communications out to customers.
. Uploaded shared documents using Sharepoint portal and maintaining them
on the Sharepoint server.
Project 3: QA and Deployment Process creation:
. Architect in creation of the new GNATS process for QA and Deployment
for GTI team to deploying all databases firm wide.
. Facilitate meetings between onshore and Offshore team so that the
entire QA and deployment process can be transitioned.
. Provided wire-frames for various application screens and intranet
pages so that developers could complete their task more efficiently.
. Assist Project Manager on various project management tasks.
. Saved over half a million a year on the move to offshore being the key
person overseeing it for the management.
Project 4: Client Central-Reference data: (Consolidation Project)
. Client Central approach involves consolidating and migrating different
applications, and also maintaining and distributing client data into a
single unified system.
. This comprises of two phases: Consolidate applications, where various
data sources are grouped and stored at one centralized location.
. The second phase is to distribute data where a single, seamless
platform for distributing reference data is built.
. Wholesale client data need to be consolidated from legacy Mainframe
system like NDS, bloomberg data etc, and convert it into midrange
system with oracle backend and Java, J2EE front end.
. Workflow enabled End-to-End Processing
. Provides multi-entity, multi-currency and multi-location features 24x7
global availability
. Support for auditing, archival and distribution
. Effective logging, exception handling / reporting and performance
reporting capabilities
. Reference data from common corporate sources
. Multi tier architecture with functional separation, flexibility,
interoperability, scalability and reuse
. Uses Firm wide standards in relation to hardware, operating systems,
security, system software, middleware, database management systems,
etc
. Support for Business Continuity and Disaster Recovery
Responsibilities:
. Worked with technology and business users to develop Vision Document and
Business Requirement Specifications and gathered Business and
Functional Requirements.
. Participated in JAD Sessions for gathering requirements from SME's.
Played the role of a Facilitator as well as Scribe in the JAD session.
. Documented Meeting Minutes from the JAD Session as well as responsible
for getting a sign-off on them from the JAD participants.
. Followed a structured approach to organize requirements into logical
groupings of essential Business Processes, Business Rules, Functional
and Non-Functional Requirements.
. Identified Use cases from the Functional Requirements and wrote Use Case
Specifications and created "TO-BE Business Process Workflow" diagrams
(Activity diagrams) in MS VISIO.
. Created Use Case Diagrams using MS VISIO in order to show the interaction
between the Actors and Use Cases as well as showing the relationship
between the Use Cases.
. Managed all the requirements and making requirements available to all
team members.
. Wrote Test Cases and walked the QA team through the Test Cases to make
sure they understood them properly.
. Uploaded shared documents using Sharepoint portal and maintaining them on
the Sharepoint server.
. Maintained a Traceability Matrix to ensure that all Functional
Requirements are addressed at the Use Case Level as well as the Test
Case Level.
. Performed Functional and GUI Testing to ensure that the user acceptance
criteria are met.
. Co-coordinated the UAT with the SME's to make sure that all the Business
Requirements are addressed in the application.
Client : Double Click, NYC, NY
July 2002 -August 2003
Role : Business Analyst
WebReach is a Double Click product line that places performance based-
pay per click (PPC)- advertising onto Search Engines and their network
of sites. The WebReach Product included the following
3 portals:
A) Sales Portal: Sales Portal provides the Sales and Marketing team with
a 360 degree view of their accounts along with providing them an
ability to generate realistic monthly budget estimates to the
potential Double Click Advertisers to run their performance based ads
on Google and Yahoo search engines.
B) Operations Portal: KWGT (KeyWord Generator Tool) is used by the
Campaign Analysts to create campaigns, identify keywords and upload
the campaign on Google and Yahoo Search Engines. This tool also
enables to tweak the campaign once live so as to meet the desired
campaign performance output.
C) Advertiser Portal: Advertiser Reporting Center is used by the Double
Click Advertiser to go online and view the performance metrics of
their campaigns. They can also use this portal to contact the Campaign
Analysts to suggest changes to their existing campaigns.
Responsibilities:
. Involved in understanding Double Click's current business as well as
their current systems.
. Created As-Is Business Process Models using MS Visio.
. Conducted JAD sessions with Sales Rep, Sales Manager, Campaign
Analysts and Analysts Managers to identify business rules, functional
requirement and non-functional requirements.
. Created Functional Requirement Specifications following the Agile
Methodology using Rational Requisite Pro.
. Created Wire frames and Activity Diagrams using MS Visio to outline
the "To-Be" screens and "To-Be" processes respectively.
. Participated in Daily Scrums to reports the daily work status.
. Conducted Requirement walkthroughs with Developers and QA team to help
them understand the requirements and identify feasibility issues, if
any.
. Involved in creating Test Cases and participated in Manual Testing.
. Used Rational Clear Quest to report defects.
. Conducted Bug Triage with QA and Development team to go over the
defects.
. Created Release Notes to support the monthly releases.
Client : New York Life - New York, NY
July 2000 - June 2002
Role : Business Systems Analyst
The project aimed at implementing a security-rich, personalized Web service
solution-one where customers can review policy coverage information, check
policy or claim status, and resolve problems using a full suite of problem
resolution tools or live Web assistance. The features included:
Personalized portal page-access policy, claim or service request
information from one central home page.
Service request management-submit and track service requests, and view
agent-recommended solutions; together with Siebel email Response, can
acknowledge the receipt of a service request and automatically inform
customer of the resolution.
Personal and group policies-view details on multiple lines of insurance,
including personal, individual life, and individual and group health
policies.
Claims tracking-view status of personal lines claims.
Responsibilities:
. Created "As-Is Business Models", required for auditing purposes as
well as to be used as standard operating procedures, by meeting with
SME's from underwriting, finance, customer service, marketing and
fulfillment departments.
. Facilitated brainstorming sessions with the SME's from underwriting,
finance, customer service, and fulfillment departments so as to
capture self-service portal requirements.
. Created Wireframes for the self-service portal and authored the
Functional Requirement Document.
. Conducted Wireframe's and Functional Requirement Document walkthroughs
with the Business Owner's and took a sign-off.
. Created "To-Be Business Models" based on UML Methodology using
Enterprise Architect.
. Worked closely with the web development team to help them understand
the requirements and supported the implementation efforts by answering
questions of the developers related to the business or requirements.
. Identified Use Cases and wrote Use Case Narratives.
. Conducted requirement workshops among all project stakeholders to
verify and validate the business requirements.
Education:
Bachelors Degree in Computer Science.
Diploma in computer application from NCC, UK.
Honors Diploma in Computer Education from Aptech Industries.
Project Management Certificate from Brainbench USA (2006)
Project Management Certification from Middlesex County College, NJ
(2007).
Process/Model Tools:
Agile, Rational Unified Process (RUP), MS Visio, Rational Rose,
Rational Requisite Pro, Enterprise Architect,
Use Case Diagrams, Activity Diagrams, State Diagrams, MS Office,
Visual Basics, Ms-Project, Lotus Notes,
Microsoft Exchange.
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