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Customer Service High School

Location:
Darlington, SC, 29532
Posted:
June 14, 2010

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Resume:

VERONICA S. ROUSE

PO BOX ****, Darlington, South Carolina 29532 Phone 843-***-**** (m)

843-***-**** (H) 843-***-**** abmmu4@r.postjobfree.com

OBJECTIVE A highly motivated person seeking a position with a reputable

organization which will allow me to utilize my existing skills

and assist with obtaining new skills

SKILLS

. Competent in researching, reading, and synthesizing

information efficiently

. Proficient in numerous Microsoft programs

. Able to work well with diverse groups and adapt quickly

to change

. Able to input information into a retrievable system

while typing 45 WPM

EXPERIENCE ADP, Florence, SC

Data Entry Clerk December 2008-Janurary

2010

. Collected data to enter to upload into MS Excel spreadsheets

. Verified and approve accuracy of data entered by other

members of data entry team

. Produced Cert packets for 8850 form

Flextronics, Florence, SC

Production Control/ Order Management September 2007-

December2007

. Synthesized and distribute daily reports to upper

management

. Processed documentations to generate daily workload

. Created office orders for daily supplies

. Produced work schedules

. Reviewed accuracy of data and made routine corrections

Assurant Specialty, Florence, SC

Insurance Claims Specialist March 2006-

September 2006

. Handled incoming inquiries via phone

. Processed insurance documents and resolved complaints from

customers regarding their loans

. Inputted notations on loan records for information purposes

Washington Mutual, Florence, SC

Loan Processor November 2001-

December 2005

. Reviewed loan application files to verify that application

data was complete and met company standards

. Processed necessary documents and followed-up with

vendors/third parties

. Generated tax and insurance information

. Trained new hires on office procedures

JCPenney, Florence SC

Customer Service August 1999- January 2001; December

2003-April 2004

. Interacted with customers to provide and process

information in response to inquiries, concerns and requests

about store products and services offered

. Setup sales floor for new to stock new inventory

EDUCATION/CERTIFICATIONS

Absolute Medical Training April 2010

. C.N.A Certificate / Advance C.N.A Certificate

. C.N.A License within the next 30 days

. C.P.R Certificate within the next 30 days

Darlington High School, Darlington, SC

High School Diploma Awarded May 2001

REFERENCES Available upon request



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