Customer Service High School
Resume:
Benny Soto
*** ******* ******, **********, **, **124
C: 617-***-**** / H: 617-***-**** E:
*****.******@*****.***
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OBJECTIVE: To obtain a position in the Network Systems/IT Industry.
EDUCATION:
Lincoln Technical Institute, Somerville,
MA 6/2008 - 3/2009
Network Systems Administrator
. Completed a 900 hour program of hands-on and classroom instruction
with a focus on technical support, networking/repairing personal
computers, and software/hardware installation in preparation for A+
certification
Monument High School South Boston,
MA 6/2008
WORK EXPERIENCE
CG Copley Global (Boston Renaissance Charter Public School)
1/2010 - 1/2010
. Responsible to complete work orders all over the building
. Assist to trouble shoot network problems
. Assigned to reimaged 25 MAC laptops
. Responsible to fix printers and computers
. Document all new and old inventory
Insight Global, Inc
7/2009 - 11/2009
. Assigned to Vi Tech Solutions to reimage all National Grid General
Dynamics and Itronix Systems using Symantec Ghost
. Install touch screen drives
. Calibrate Screen
. Install map updates
. Assist users experiencing difficulties signing on to their accounts
INR,
Inc.
3/2009 - 4/2009
. Migrated data using the sites own tools and instructions.
. Installed 380 systems ( about 40 systems per day) for V.A. Medical
Center
Insight Global,
Inc
2/2009 - 3/2009
. Positioned with Pro Sys on site at Kaplan Career Institute. Assigned
to assemble, install, and network 132 computers.
SKILLS SUMMARY:
. Completed coursework in: A+ PC Repair and Support, A+ Advance PC Repair
and support, Desktop Operating System with Windows XP, Windows XP Table
PC Edition and Vista, Customer Service, Network +, Microsoft Windows
Server, Security +, IT 207 Microsoft Infrastructure, IT 100 Microsoft
Office 2003
. Fluent in English and Spanish
. Proficient with Microsoft Word, Excel and PowerPoint
. Able to troubleshoot network and operating systems
. Capable of assembling and disassembling computers
. Able to install all Windows Operation Systems
. Experienced with Symantec Norton Ghost
. Compatible to calibrate touch screen
. Able to install Suse Linux and create partitions
. Monitoring
. Virus removal
. Migrating data
AWARDS:
. Lincoln Technical Institute Scholarship
CERTIFICATES:
. Dell Certified Systems Expert/ DMS Client Softskills
. VA information Security Awareness
. VHA Privacy Policy Web Training
. Employee Education System/ Preventing of sexual Harassment
Security Clearance:
. Approved by the Security Investigations Center
VOLUNTEER EXPERIENCES:
2008/2009
Sociedad Latina Annual, Three Kings Event, Boston,
MA
. MC (Spanish translator) for annual event assisting disadvantaged
children in the community
. Responsible for set up and break down of the
event
References available upon
request
Contact this candidate