Customer Service Quality Assurance

JOHN A SHUMAKER **** **st St. Apt. *, Cuyahoga

Falls, OH 44223

abmmp5@r.postjobfree.com . Cellular 330-338-

3198

Application Developer / SQL Developer / Data Analyst

Summary

CAREER PROFILE

A highly motivated, results-focused Application Developer with 4.5 years of

information technology experience in the telemarketing industry. Possess

strong analytical and technical capabilities and excellent communication,

presentation, and customer service skills. Resourceful problem solver with

proven ability to bring quick resolution to challenging situations as well

as build lasting relationships with vendors and customers.

Experience

Edward Jones, Cuyahoga Falls, OH 2009 to 2010

Financial Advisor

Licensed to help people reach their various financial goals, from

retirement savings to saving for kid's education. Also help people with

their Life and Long Term Care Insurance needs.

InfoCision Management Corp., Akron, OH 2005 to 2009

Lead Application Developer

Responsible for all post-processing requests for the telemarketing results

of both American Solutions for Winning the Future and the NRA, which

combine for over $20,000,000 in annual sales. This includes job creation

and maintenance, sales file and data warehouse management, creation of

stored procedures, functions, and triggers through T-SQL, and creation of

reports using SSRS.

. Created multiple reports and complicated job alterations to allow for

special calling programs

. Maintain data warehouses consisting of all people who have ever

donated to the NRA or American Solutions through telemarketing, as well

as potential donor prospects created though data profiling

. Responsible for deployment and quality assurance of all SSRS Reports

for all political clients.

. Utilized DTS/SSIS to transform files to appropriate data types, then

manipulate the records according to business rules and standards, and

finally load it to end destination.

Diebold, Green, OH 2004 to

2005

Large Account Rep.

Coordinated with technicians and their supervisors to ensure that all high

profile clients had their service calls completed within contractual

obligations.

Education

The University of Akron, Akron, OH

2004

B.S., Industrial Management in Management Information Systems

GPA: 3.7.

Graduated Magna Cum Laude

Skills

. Microsoft SQL Server 2005 / SSRS / SSIS / DTS

. Microsoft Visual Studio 2005

. Microsoft Visual SourceSafe

. Microsoft Outlook

. Microsoft Excel

. Microsoft Word

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