Management Engineer

Sukanya Madhavan

Email: ************@*****.***

Phone: 972-***-****

PROFILE

Significant experience in reengineering business

processes and performing GAP analysis.

Establish and maintain customized Requirements life

cycle management, change management, issue

management process within the organization.

Excellent customer interaction, JAD facilitation,

product demonstration and people management skills

Experience working with varied user levels within

organizations (senior management, middle management

and retail store users)

Extensive exposure to all phases of system

development, including product vision/catalog,

requirement gathering, analysis, design,

implementation and testing.

Experience building new systems and supporting

existing systems

Technical Summary

Domains

Financial Services, Retail, Gov, Utility, Telecom

Systems

Web based, Client Server, Retail POS

Tools

Business Process/Analysis:

Rational RequisitePro, Rational Rose, IBM Business Process

modeler, Proforma, Software Architect, Mind Mapping.

Configuration Management:

Clear Case, VSS.

Project Management:

Chart Pro, MS Project.

Microsoft Suite:

Visio, Excel, Word, Power Point.

Methodology

SDLC, RUP, RMLC, Essup, Iterative Development, UML, Agile, JAD

facilitation, Six Sigma, SEI CMM

Web/GUI

HTML, Java Script, JSP, Dream weaver, Axure

Framework

J2EE, Cleveland, Dot net,

Experience

2005 - Present Financial Services Company Fort

Worth, TX

Business Analysis/Product Manager (2008-Present)

Interact with internal customers, obtain and

maintain the product catalog. Categorize,

prioritize and assign features to releases after

review with management.

Define feature scope for a release and initiate

business case as required

Lead a team of business analysts and technical

writer reporting to director of systems and

controls.

Track individual work assignments, deliverables

progress and provide status to director and senior

vice president.

Ensure that team delivers quality deliverables

through periodic quality toll gates and spot audit

checks.

Escalate issues and identify risks associated to

product deliverables and work towards

solution/mitigation approach.

Maintain team morale through individual self

development, individual work recognition, and cross

functional training.

Facilitate the process of vendor selection, RFP

(request for proposal) vendor response review for

software that interacts with POS (point of sale).

Business Architect (2006-2008)

Ensure that the system designed complies with the

laws associated with origination and servicing of

loans and other products.

Redefine and fine tune requirements management

process and project deliverable templates based on

best practice and lessons learned. (Use Case

specification, Business rules, UI Mockup, Report

Lay Out and specification, End user Demo)

Facilitated time and motion study and fine tuned

the business process to improve efficiency.

Instrumental in integration of Rational Tool Suite

(RequisitePro, ClearCase and ClearQuest) into the

development process.

Defined issue management process and designed

schemas in ClearQuest for issue management

Lead Business Analyst (2005 -2006)

Lead the team during use case design workshops,

brain storming sessions and facilitated use case

design using detailed story boards.

Identified common best practices across the company

analyzing current models and facilitated the

creation of the future state process models.

Create AS-IS and To-Be business model and maintain

requirement traceability matrixes using Rational

RequisitePro.

Worked as the liaison between the internal

customers (Stores, Compliance, Accounting, Audit

Security, and Customer Support), technical team and

QA team to ensure product meets end needs.

2004-2005 Texas Department of Safety Austin, TX

Lead Business Analyst

Prioritized the requirements through client

interview sessions and created project plans in

Microsoft project.

Conducted JAD sessions and workshops to study the

existing systems. Modeled the existing system and

proposed system behavior using System Architect

BPMN (business process modeling notation) model

flows.

Tracked the progress of deliverables and ensured

the quality of requirements by defining quality

check lists.

Managed the enhancements and service requests using

Rational ClearQuest.

Analyzed existing business processes formulated and

communicated best practices to the other divisions.

2000-2004 Wipro Technologies Bangalore, India

Team Lead (2002-2004) Client: Nortel

Networks Ottawa, Canada

Tracked and documented the business enhancement

requirement, and communicated the updates through

series of reviews with client.

Formulated best practices and ensured that the

product development followed the specification.

Worked as a liaison between the client and project

team to gather and document requirements,

coordinated with team members for peer and client

reviews of documentation

Created HLD (High Level Design), Detail Design

documents, functional and integration test plans

and conducted various quality assurance tests (QA)

in accordance to six sigma principles and client

documentation of the feature

Senior Systems Engineer (2001-2002) Client:

Transco UK

Participated in Functional forums to gather the

Business requirements and prepared BUC (Business

Use case) and SUC (system Use cases) using Rational

Tool suite (Requisite Pro).

Actively involved in analysis and design of the

engine OOAD and UML. Modeled the system through

various UML diagrams class, state chart and data

model diagrams using Rational Rose.

Designed various business objects, data objects and

created program specifications. (Java, J2EE)

Created Unit and System test plans, conducted UAT

testing and documented test case scenarios and

results and ensured compliance to Sig sigma.

Integrated the billing engine with existing

services and optimized the invoice calculation time

significantly.

Systems Engineer (2001-2002) Client: CSFS

Switzerland

Executed the features end to end starting

requirements, design, development and unit testing

for application software changes as well as new

releases and/or new applications.

Maintained the quality records and executed the QA

test suite to confirm the quality requirements.

Confirmed adherence to Requirement traceability

Matrix (RTM)

Education

1996-2000 Bharathiar University Coimbatore, India

B.S Electrical Engineering. (Honors)

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