Management Project

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IT professional with demonstrable analytical, problem resolution, and

technical support expertise.

SUMMARY OF QUALIFICATIONS_____________________________________________

. Solid professional and academic experience in project management, utilize

technical skills and problem-solving abilities to assess end-user needs,

develop solutions and track progress. Supported by Bachelor Degree in

Computer Information System.

. Experience in administrative support, documentation management and

resolution of complex issues, demonstrate professionalism, detailed

oriented and collaborative nature.

. Strong communicator exhibited by skills in working closely with customers

to identify and resolve problem, ability to convey technical concept to

non-technical audiences.

AREAS OF EXPERIENCE AND ACADEMIC PREPARATION______________________

Help Desk Support Java, HTML

Administrative Support

Web Site Design Problem Resolution

Visual C++

Database Management Lotus 1-2-3

Microsoft Offices

Windows 95/ 98/ 2000/ XP Microsoft PowerPoint

Microsoft Excel

Project Management skills

WORK

HISTORY____________________________________________________________

_______

JP Morgan Chase (2004 -Present) Chicago,

Illinois

Operations Team Leader (CIS Unit)

. Scanning confidential documents into computer

. Quality checked Documentation Prep area items within the department

. Performed clerical and administrative duties

. Assisting staff of twenty-five team members

. Problem solving, team building and application training

. Evaluated the business process for operational improvements

. Training new employees on software applications for daily job functions

. Record average daily releases for team

. Met and exceeded the CIS department SLA year to date

Jarvis Christian College (2002- 2003)

Help Desk Analyst/Clerical Internship

. Monitored and controlled computer consoles and peripheral equipment

. Implemented training and guidance to others in the computer information

department

. Handled system problems and maintained computer operations

. Performed clerical and administrative duties

. Managed three servers within the department

EDUCATION___________________________________________________________

_______________

B.S. Bachelor of Science in Computer Information Systems, Jarvis

Christian College, Hawkins, TX, May 2004

Associate Degree in Business Management: Spring 2004

References will be provided upon request.

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