Quality Manager

Sitaraman Vaneswaran

Contact no : 908-***-****; 609-***-****-C

Email: **********@***.***

Current Employment: Senior Manager, Alcatel-Lucent, Murray Hill, NJ

08542

Objective

To function as a key change agent in propelling Corporations to achieve

Best-in-class Quality levels through implementation of Quality Management

Systems and reengineering Business Processes to deliver bottom-line impacts

through the use of Problem Solving tools.

Education

Master's in Electrical Engineering (Indian Institute of Technology, India -

1979)

(US Citizen effective 6/1/2007)

Summary of Skills

An experienced Professional with several years of experience in the

areas of Total Quality, Lean Six Sigma, Quality Management Systems i.e.

ISO 9000, TL9000, TS 16949,ISO 14000 etc., CMMI, Balanced Score Card,

Business Excellence Models i.e. MBNQA/EFQM, Business Process

Design/Reengineering, Value Stream Mapping, Kaizen, Supplier Quality

Management, Integration of QMS/EMS with SOX, Cost of Quality, Disaster

Recovery, Corporate Social responsibility, Product certification and

Testing, Project Management of large Multi Million dollar contracts,

Trainer.

Work Experience - Details

1999 to Present

Senior Manager, Alcatel-Lucent, Murray Hill, New Jersey

. Team Lead to drive and reengineer Business Processes to deliver bottom-

line impacts through the use of Lean and Six Sigma Principles. Led

Cross functional Teams across the Global Supply Chain organization and

worked on select Projects to reduce customer pains in some specific

areas such as On time delivery, Inventory turns etc

. Global Lead to implement ISO 9000/TL 9000/ISO 14000 Quality and

Environmental Management Systems. Led cross functional teams to

deploy/reengineer Processes across the organization spanning 80

locations worldwide and spread across 60 countries. The Multi site

Certification, first of its kind in the Telecom Industry, involved a

workforce of nearly 7000 employees and saved the corporation app 1.5

Mn in direct Registration costs

. Led a cross functional team to develop/deploy Business Continuity

Plans for all the Manufacturing Plants and R&D labs, integrated all

the supplier Plans to provide an end - to - end view

. Led a cross functional team to implement SOX processes across the

corporation and understand the implications of SOX/QMS Processes to

develop synergies and maximize resources in the area of Internal

Audits. Team Lead to implement SA 8000 Management systems for

Corporate Social Responsibility compliance.

. Worked on estimating the Cost of Quality for Alcatel-Lucent and

proposed a structure to drive the Costs down and improve gross

margins.

. Trainer:

- Tools/Techniques related: Cost of Quality, Design of Experiments,

Kaizen, Statistical Process Control, Quality Function Deployment, Six

Sigma Quality, and FMEA

- Systems related: ISO/TL 9000, ISO 14000, and Business Excellence

Models i.e. MBNQA/EFQM

. Key Accomplishments

o Certified Six Sigma Black Belt through American Society for

Quality, Milwaukee

o Co author of a Book, 'Implementing Strategic Change - Tools

for Transforming an Organization' - Publisher: McGraw Hill, 2005

o Served as an Examiner on the Quality New Jersey - Governor's

Award Program for 5 years (2000- 2004)

o Certified TL 9000 Lead Assessor - 2002

1996 - 1999

CEO, Tata Quality Management Services, India

. As CEO of TQMS, responsible for implementing Total Quality Management

the group companies ( 100 companies approximately) under the fold of

the Tata Group with an employee base close to 300,000 and annual

revenues close to $ 25 Bn.

. Headed a team of professionals, working as key Change Agents and in a

consulting capacity to

o Conduct Organizational Diagnostics to determine key Process gaps

in each company.

o Develop Project Plans/ Road Maps to work with each of the

companies to close on the gaps.

o Organize training/counseling programs on Problem solving tools

such as lean, Six Sigma and help companies to reengineer key

Business Processes to deliver Bottom Line Impacts.

o Developed and conceptualized a Quality Award Program for all the

100 companies on similar lines to the Malcolm Baldrige Award

Process (USA). TQMS is responsible for the administration of the

entire Award process

o As part of the process - trained nearly 3,000 executives across

the group on: the implementation of the Baldrige

Process/organization diagnostics to help companies achieve World

Class performance.

o Trained nearly 100 senior executives as examiners (similar to

the Baldrige Examiner Program conducted by NIST) to evaluate

Applicant companies.

Key Accomplishments

o Considered as a Quality Guru in the Indian Industry

o Key Note Speaker in Major Quality Conferences

1995 - 1996

Corporate Quality Head, Titan Industries ltd, India

Implemented ISO 9001 Quality System for a Manufacturing

Industry (Company Strength - 5000)

1992 - 1995

Corporate Quality Head - Tata Honeywell, India

Implemented ISO 9001 Quality System leading to

certification in a record 15 months. Tata Honeywell, a joint venture with

Honeywell USA, was the first process control company in India to get ISO

9001 certification. Trained nearly 1,000 employees in the implementation

of ISO system.

1973-1992

Quality Manager, Defense Industry

Responsible for Quality Assurance of Aerospace

components/systems

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