Project Manager

Deepa Annamalai

*****.*********@*****.***

CELL 302-***-****

Summary:

Senior QA Lead with over 10 years of experience in IT Environment with expertise

in Software Testing and Quality Assurance

Proficient in analyzing system & functional specifications, use cases, business

requirements, business rules to prepare test schedules, identify test

requirements, design test cases, test scripts, test data, test plans and execute

test runs.

Experience in preparing use cases, writing UAT plans and UAT test cases

Proficient in writing test plans, documenting the testing procedures and writing

in-depth test cases to meet the testing cycle in-depth knowledge in the analysis

of application's higher-risk aspects, and determining scope and limitations of

tests.

Extensive exposure to CMM Level 5 Quality Processes including Audit

Have used WinRunner, Rational Robo to automate testing. Also worked with

performance tools like LoadRunner, and defect tracking tools like Test Director.

Testing the application structures and functionality's black box testing.

Strong skills and backend testing for Credit Card processing, routing techniques

using SQL queries

Strong testing exposure in: Client/Server Testing, Web based application Testing,

GUI Testing, Web-Services Testing, API Testing, Functional Testing, Integration

Testing, Regression Testing, Interface Testing and Mainframe Testing,

Scenario-based Testing

Proficient in working with Test Director to create test cases and track defects.

Strong experience to work in UNIX/LINUX and Windows NT/95/98/2000 environment.

Strong ability to handle and work on multiple projects and be detail-oriented.

Technical Extensive experience to work with teams located in distributed geographical

Expertise: areas.

Worked on projects for clients such as First Data Corp(FDC, CA),GMAC (General

Motors AC, Virginia), BankOne (Bankone, Delaware), JPMC (JP Morgan Chase,

Delaware), BCBSM (Blue Cross Blue shield, Michigan), NMR (Nielsen Media

Research), MRP (Marketing Resource Plus) and Citibank.

Six Sigma Green Belt certification from Villanova University

OS: Unix / Linux / HPUX, Windows 98 / NT / 2000 / XP

Automated Testing Tools: WinRunner (Mercury), LoadRunner, Quick Test Pro,

Rational Robot

SQA Reporting tools: Test Director, PVCS Tracker

Application Servers: Tomcat, JBoss, Apache Web Sphere, Web Logic

Browser Types: IE 4.0/8.0m Mozilla Firefox 5.0 and NetScape latest

Configuration Management Tools: Rational Clear Case, MS VSS, PVCS and Sub-version

Relational Databases: ORACLE 10g, Sybase, SQL server

Development Platforms: JDK 1.1, 1.2, C, C++, Visual Studio, .NET, Web Services

Ms Office Products: MS Office 2000 Professional, MS Visio 2000 edition

Experience

:

First Data Corporation - Moorpark, CA

05/05 - Senior QA Lead (First Data Global Gateway)

Present

First Data is world leader in providing payment services including credit card

transaction processing.

Development Platform: JAVA, XML, XSL, HTML, Web-Services, SOAP, JBDC,

TOMCAT/JBoss, Apache, ORACLE 10g, Linux, HPUX, VMware

QA Tools: HP 'Quality Center' (Test Director), Quick Test Pro, Win Runner and

Load Runner 8

Working as a Senior QA team lead for a team of 10 people at First Data's Internet

Payment group (IPG). Previously worked as a Senior QA Analyst with IPG handling

multiple projects, and as the team size increased from 2 people to 11, I was

moved to a better role. IPG is n-tired web-based transaction processing arm of

First Data with more than 100,000 active merchants and process millions of real

time transactions every day. Projects completed over the last 3 years include :

Deployment of US gateway into Europe, with localization and integration to EU

payment processing front ends

Integrated Gateway to additional processing front ends including Telecheck for

internet check processing, Nashville for domestic credit card processing,

Cardinal Commerce for 3dSecure processing

Complete redesign of GUI of Virtual Terminal web product, leveraging UI design

performed by 3rd party company

Infrastructure upgrades including Oracle DB upgrade from 8i to 10g, migration of

systems from HP-UX to Linux, hardware from dedicates servers to a virtualized

server environment, and more.

Development of new web service to allow transaction processing.

Complete Datacenter migration for all environments including QA, Staging,

Customer Test and Production from Denver to Chandler AZ

Platform migration from HP-UX to LINUX on VMWARE and from tomcat to JBOSS

Responsibilities

Currently working on mobile application for Smart Phone

Good Analytical skills in problem solving

Currently responsible for review of the requirements document and prepare test

plans, responsible for project testing delivery.

Co-ordinate and work with Product team, Development Team, Offsite locations,

Product certification team on various requirements.

Work with Product team in providing them inputs from QA perspective.

Responsible for new rollouts that are released for QA to delivery to production.

Co-ordination with various other teams like Networking, Database Administrators,

System Administrators, Firewall teams etc.

Analysis of various logs in UNIX, analysis in DB through queries for

identification of the root cause of the problem

Worked as substitute QA manager (in absence of the manager) handling all aspects

of QA Activities .

Provide training to new team members and allocation of testing activities to the

team.

Performed Unit, Functional and Integration test cases for various projects.

Review of Test Cases written by team members.

Create Automated Test Suite using Mercury Quick Test Pro and Winrunner

Carryout performance testing using Mercury Load Runner

Manage Test Inventory using Mercury Test Director

Define and implemented the defect lifecycle using Test Director

Carry out manual and automated testing for web based applications

Carryout testing for APIs in VB com, Java, C and C++, Web-service testing

04/05 - Viva Inc, Illinois

04/05 Senior Quality Assurance Analyst

Development Platform: ASP .Net, XML, VB, Databases like Oracle, SQL Server

QA Tools: HP 'Quality Center' (Test Director)

Client : WAMU - California (03/05 - 04/05)

Responsibilities

Co-ordination and working with various partners for the Debit cards

Understanding and Interpreting Project Business Requirements and Functional

Design Documents

Preparation of Business Use Cases for UAT Phase

Preparation of Use Case Diagrams using VISIO

Reviewing of various documentations, test plans, test scripts that are present

for the project.

Writing and Review of Test Plans for UAT

01/04-03/0 Yash Technologies, Illinois

5 QA Analyst

Development Platform: Mainframe, ASP .Net, XML, Databases like Oracle, SQL

Server

QA Tools: HP 'Quality Center' (Test Director)

Client : GMAC - Virginia ( 11/04 - 03/05 )

Project Description

LAMS was a conversion project from Access to ASP.Net with Oracle as backend. This

deals with financing for the model homes for various Builders having various

assets at different locations (States) in the US.

Responsibilities

Preparation of project schedules in consultation with the PM

Responsible for the work allocation to the team and follow-up

Preparation of Test Requirements, Test Plan

Review of Test Cases - Functional

Execution of test cases

Using TOAD to execute SQL scripts for testing

Defect Tracking through PVCS

Documents management and tracking through VSS

Defect log preparation

Integration and Regression Testing

Review meetings

Interaction with SME's for functional clarifications

Interaction with developers as and when required

Client : BankOne - Delaware (01/04 - 11/04)

Project Description

i3 is a long-term initiative designed to transform BankOne business. This

includes a conversion of BankOne card processor platform from FDR to a

state-of-the-art processing system called TS2 designed by TSYS. TS2 is used to

manage card portfolios and service customers. TS2 is made of subsystems, which

groups screens organized by business function. Subsystems are used to perform

such tasks as responding to customer inquiries, collecting on delinquent

accounts, managing risk and detecting fraud. The conversion is a mainframe

project. Providing individual answers is a core Card Services' business strategy.

Responsibilities

Understanding and Interpreting Project Business Requirements and Functional

Design Documents

Co-ordination with Project Managers on Testing Status efforts and SME's for

requirements

Preparation of Business Use Cases and Test Plan with data conditioning for UAT

Phase

Preparation of Use Case Diagrams using VISIO

Reviewing of various documentations, test plans, test scripts that are present

for the project.

Preparation of traceability matrix and ensuring all requirements are met.

Used Test director for Test Cases execution and for tracking defects

Testing the TSYS - Green Screen Applications(Mainframe) for UAT Phase

01/01- Cognizant Technology Solutions, India

12/03

Development Platform: ASP .Net, XML, VB, Databases like Oracle, SQL Server

QA Tools: HP 'Quality Center' (Test Director),Rational Robo

Role - QA Analyst

Client : JPMC - Delaware (05/03 - 10/03)

Project Description

JPMC Credit Card Services (CCS) LoB is a credit card issuer under the Retail and

Middle Market Financial Services Business Unit. CCS is the 5th largest issuer of

credit cards in the US with more than 24 million customers The processing begins

with Capstone Decision Manager importing application data from external sources

or the data that is entered by the analyst through workstations. Then

User-defined "Decision processes" drive applications from one status to the next.

Each status uses one decision process; each decision process may consist of

Models or "Rule Bases". Neural Network models can assess factors such as credit

risk, new-account profitability, or ability to repay a loan. Rule bases comprise

user-defined rules that may determine whether an applicant meets application

requirements. Rules may also determine whether an application is ready to move to

another status, and if so, which. As processing continues, an application reaches

statuses at which Capstone Decision Manager exports requests to vendors of credit

through Vendor Interface, verification, or other data, and import responses to

these requests. The user-defined application-approval flow culminates in a

decision: Rules determine that an applicant does or does not qualify. Once a

decision is made the applicant is notified by a letter sent through the EZ-Letter

system and the application is booked at FDR (First Data Resources) to generate an

account number for the applicant

Responsibilities

Preparation of test data / scripts according to different initiatives /

requirements monthly

Execution of the test scripts prepared using WinRunner

Analysis of data for failed cases

Logging in defects and tracking defects using Test Director

Regression Testing

Production Support by retesting of failed cases till the closure of bugs

Interaction with clients and offshore support for the new initiatives /

requirements

Client : Blue Cross Blue Shield - Michigan (03/03 - 05/03)

Project Description

Facets is an integrated health care management system designed to handle the

complex requirements of managed care programs and help our customers compete in

today's health care environment. Facets addresses the needs of Managed Care

Organizations (MCOs), the companies that provide networks of health care

providers and services to manage the cost, utilization and quality of health care

delivery. Health Maintenance Organizations (HMOs), Preferred Provider

Organizations (PPOs), Physician Hospital Organizations (PHOs), insurance carriers

and Third Party Administrators (TPAs) have very specific requirements: system

flexibility, adaptability to rapid change, ease-of-use and advanced automation of

business functions for administrative efficiency

Responsibilities

Automation of Facets Application using Rational Robo

Preparing the Test Plan for Automating the Facets Application

Preparing different scenarios for testing the application

Preparation of test data according to different scenarios

Execution of the automated scripts

Tracking defects and rectifying errors to their closure

Coordination with the clients and explanation in use of the automated scripts,

which can be used in UAT

Co-ordination within the team in completion of the regular tasks within the time

frame.

Preparation of data for Regression Testing

Client : Nielsen Media Research - Chennai, India (01/01 - 02/03)

Project Description

Smartplus is an application used by advertisement spot purchasing agencies to

plan, analyze and buy media spots in various TV and Radio stations and also

analyze the post purchase performance based on the projected and actual ratings.

SmartPlus is a VB3 to VB6 migration Project Environments Tested: Windows 98,

Windows 95, Windows 2000

Responsibilities

Preparation and execution of Unit and System Test Cases

Preparation and execution of Stress & Performance Test Cases

Defect Tracking using Test Director

Co-ordination with On-site team and Devlopment team in terms of Business

Functionalities and requirements

Testing activities carried out using SQA Robo

Appreciation Award received from Project Manager

07/00 - Thinksoft, India

12/00

Development Platform: VB, Siebel- CRM Databases like Oracle, SQL Server

QA Tools: HP 'Quality Center' (Test Director),Rational Robo

Role : Test Team Member

Client : CITIBANK - ASPAC Region (07/00-12/00)

Project Description

ELC-BS (Emerging Local Corporate- Business System) is a huge Banking Application

on Client-Server Technology (VB/Oracle) developed for CITIBANK N.A. to service

the Emerging Local Corporate segment in 16 countries across the world. The Four

Modules of ELC -BS are: a. CREDIT SYSTEM: Developed by COSL, on VB/ORACLE b.

SALES SYSTEM: Developed by KALE CONSULTANTS, on SIEBEL CRM/ ORACLE. c. PROSPECT

DATABASE MANAGEMENT SYSTEM: Developed by POLARIS, on VB/ORACLE d. DATA

WAREHOUSING SYSTEM: Developed by IFLEX SOLUTIONS LTD. ELC-BS systems objective is

to identify and groom the specific market segment termed Emerging Local Corporate

and to service them with the Citibank's credit products. As this middle tier

segment is risk oriented, the main thrust is in risk control. This is achieved by

automating the complete credit approval process, defining country specific

criteria and parameters under which the limits are granted to the customers. The

system does allow exceptions, but the elaborate reporting system traces and

analyses the exceptions to generate MIS Reports. The System prepares a database

of prospective customers through PDMS system, sells the bank's products through

the SALES SYSTEM (in SIEBEL), does the credit approval through the CREDIT SYSTEM

and captures all relevant data for management information through the

DATAWAREHOUSING SYSTEM.

Responsibilities

Preparing Business Validations and Business conditions to be tested.

Building BUSINESS SCENARIOS in incorporating the test cases in a logical sequence

to test the varied combinations of business functionalities/conditions and

validations

Preparing Test Cases for testing the unique functionalities of each system

together with test data, specifying expected result for each test case in

accordance with the FS/DS.

Preparing Traceability Matrix to identify the extensive coverage of the

requirements

Execution of Test cases for (Unit Testing, Integration Testing, System Testing,

UAT)

Defect reporting and defect management and tracking them to closure

Involved in Credit Program Creation according to the different requirements of

the regions. Credit Program forms the basis for this ELC application.

Interaction with Users of different regions during UAT Phase and working with

them during their testing Knowledge transfer to the Users of the System in

understanding the application.

Education:

Masters in Business Administration from

ICFAI Business School, Chennai, India

Post Graduate Diploma in Computers, India

BS, India

References: Will be furnished upon request.

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