Project Manager Customer Service
Resume:
VERONICA ESPINOSA
*** ******** *****, ********** ** 60540
E-mail ************@***.***
SKILLS SUMMARY Bilingual, enthusiastic, well-rounded individual with
solid experience in Administrative and Customer Service
areas. A team player and effective communicator in complex
multi-disciplinary situations. Consistently produces
quality work under tight deadlines.
EXPERIENCE
July 09 - December 09 PLANNED PARENTHOOD OF ILLINOIS
Aurora, IL
Bilingual Phones Specialist
. Provided front desk coverage, greeting patients
. Answered phones
. Scheduled appointments
. Worked in the medical records area
. Insurance verification
March 08 - March 09 WELDING COMPANY OF AMERICA
Aurora, IL
Project Manager
. Managed 20 Gas Filling Plants projects worldwide, from
star up to installation. Responsible for material
purchasing, inventory control, planning manufacturing,
and cost control. Leader of a multidisciplinary team to
keep project on track and budget.
. Reduced 30% in procurement cost by planning purchasing
and vendor selection.
. Coordinated periodical reports and meetings with the
Direction Board and Projects Teams.
. Functioned as liaison between key Latin American
Accounts and Engineering Department.
. Carried out human resources duties within the Spanish
Speaking Employees.
. Help organize and plan tradeshows and events (open
houses, conferences and golf outings).
January 97 - March 08 MULTICOM GROUP INC.
Naperville, IL
Account Manager
. Responsible for creating and implementing and directing
strategic plans for successful translation of printed
materials for several companies from health care,
electronics, law firms, appliances, consumer goods.
. Worked with various vendors obtaining, pricing and
presenting quotes for different projects related to
promotional and advertising products for different
customers.
. Responsible for time and cost allocation for each
project and for monitoring profitability.
. Performed full-charge bookkeeping functions for accounts
payable, accounts receivable, payroll, payroll tax
returns, and working papers for CPA preparation of
federal and state returns using Quick Books
May 2007 - March 08 PROVENA MERCY MEDICAL CENTER Aurora,
IL
Spanish Interpreter
. Responsible for providing interpreting/translating for
requests thought all the areas of the hospital.
. Served as translating source to medical personnel,
patients and/or family member.
1989 - Present Freelance Interpreter, Translator and Editor English -
Spanish
. Interpreter and Translator for Translation, Design and
Advertising Agencies
. Editor, linguistic expert, translator and proofreader of
printed materials for electronic, consumer and
industrial Fortune 500 Companies.
. Interpreter, and translator for Law firms.
1996 - 1997 SANFORD Bellwood, IL
Administrative Assistant to Sales VP, Latin American
. As part of the Latin American Sales Department, prepared
job estimates, change orders, purchases orders
. Organized and sponsored social, trade and community
events and activities
. Review and supervision of personnel timesheets.
. Classified all files and work, prepared all
documentation and assisted the VP with all sales and
marketing issues related to Latin American Affiliates.
1996 - 1997 BERLITZ Oak Brook, IL
Spanish Teacher, Cross-Cultural Trainer, Fulltime
translator
1993 - 1996 SUNBEAM PRODUCTS INC. Mexico City, Mexico - Schaumburg
IL
Product Manager
. Responsible for the management of two product lines.
. Primary focus included P&L, market share, product
development and advertising.
. Developed and executed marketing strategies and programs
to accomplish corporate marketing and financial
objectives for the brands. Designed pricing and
promotional strategies. Lead all marketing and
communication campaigns and ensured successful
application of corporate branding guidelines. Supervised
and managed a staff of marketing and administrative
professionals.
1989 - 1993 INTERLINGUA Mexico City, Mexico
English Teacher, Fulltime Translator
EDUCATION
ITESM, Mexico City, Mexico
BS, Industrial Engineering 1992
College of Dupage, Glen Ellyn, IL
The Translator's Seminar 2004
SKILLS MS Windows Office (Word, Excel, PowerPoint, Access, Publisher)
QuarkXpress, Illustrator, QuickBooks, Microsoft Project
Fluent in Spanish and English verbally and in written form,
translation and interpreting.
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