Technician Security

Bennie L. Cleveland Jr.

**** ***** ******, ***. *** ( Philadelphia, Pennsylvania 19114 ( (414) 841-

**** ( ************@*******.***

Summary of Qualifications

Computer Desktop Support Analyst ~ Junior Network Administrator

Forward-thinking, high energy manager offering 10 years total experience,

with expertise acquired in the areas of network administration,

system/software troubleshooting, PC assembly, systems integration, and

technical and customer support.

. Certified Computer and Network Technician offering proven leadership and

team building skills, coupled with innate tenacity to take on new

initiatives, meet challenges head on, and overcome obstacles.

. Accomplished in bridging gaps between business-focused functions and

technical departments.

. Insightful communicator with solid interpersonal skills to articulate new

ideas and translate complex technical language into understandable

business terms.

. Versatile professional with the capacity to adopt new technologies and

adapt to ever-evolving environments.

. Efficiency and quality champion; effective in streamlining processes and

enhancing technology performance.

Core Competencies

Network ( Hardware ( Software ( Operating Systems ( Troubleshooting (

Training & Instruction ( IT Auditing ( Internet Security

Project Management ( Business Planning ( Continuous Improvement ( Team

Building & Contribution ( Cross-Functional Collaboration Strategic

Planning ( Quality Enhancements ( User Access Management ( Issue

Resolutions ( Data Backups ( Needs Assessment

Relationship Building ( Resource Management ( Asset Management ( Procedure

Development ( Data Restoration

Technical Skills

Languages: Active X, C, C++, Java, Java script, Perl, PHP, Visual Basic

Networks: Wireless, Wired, MAN, WAN, LAN, TANS, CANS, VPN, Internet,

Intranet, 802.1-802.22

Databases: Oracle, SQL Server, My SQL, DB2 UDB

Operating Systems: Windows NT 4.0, Windows NT 2000, Windows 95/ ME /

98/XP/VISTA, OS9, OSX, Tiger, Linux, Solaris, HP-UX

Servers: AS/400, OS/400, HP9000, Novell, Windows 2003, Active Directory,

Citrix, Sun

Summary of additional technical capabilities include experience with

Networking, Firewall, RAS Server, Basic TCP/IP, ATM, Cisco Switches, VLANs,

TCP/IP, VPN, LANs, ISDN, SMTP, WANs, DNS, IMAP4, LATA, Cabling, & SLIP.

Professional Experience

Cleveland Technologies ( Milwaukee, Wisconsin ( 2004 - Present

Technician: Install hardware and software. Provide a safe IT environment by

removing viruses and spy-ware and managing Internet security. Performed

data back regularly.

. Optimized client security by establishing wireless video surveillance

systems.

. Gained a comprehensive understanding of clients' needs to build

customized machines.

Kaplan College Milwaukee ( City, Wisconsin ( 2008-2009

Computer Instructor (Part time): Instructed college level students on

diverse topics, including Microsoft Office 07', Network Operating Systems,

Linux, Java Script, Web Development, and Systems Security. Delivered key

support to the "hands on lab" using a proactive approach.

Bennie L. Cleveland Jr. ( ************@*******.*** ( PAGE TWO

Professional Experience

(Continued)

Milwaukee Public Schools (MPS) ( Milwaukee, Wisconsin ( 2005 - 2009

Network Administrator / Computer Technologist: Ensured continuous

operations of a multi-domain Microsoft 2003 Server Active Directory

environment, with oversight of Server, Network and PC/Workstation

administration and support. Established connectivity to file servers,

maintained availability of WAN and LAN resources, and set-up workstations

and printers. Oversaw user account access and policymaking within Active

Directory.

. Defined and instituted procedures for backups and data restoration.

. Armed faculty with the skills necessary to operate in school network and

use of computer technology through training.

. Tracked assets, keeping accurate records of hardware quantities, models

and serial numbers; and maintained inventory of all technology.

. Championed adoption of new/replacement hardware technology and led

upgrade efforts.

Manpower Jefferson Wells ( Brookfield, Wisconsin ( 2005 - 2006

IT Help Desk Support Specialist (Contract/PT): Provided timely and on-

target resolution of technical issues to Jefferson Wells' clients. Tracked

and logged IT problems/client-based issues and created databases using

PeopleSoft and Epicor ITSM. Worked with Sybase DMBS to prepare end of the

year IT Audits.

The Computer Guys ( New Berlin, Wisconsin ( 2004-2005

Security Network Administrator /Technician (Contractual): Analyzed the

performance of systems, networking, VPN configuration, and Internet

security for both PC and Mac platforms. Installed hardware and software.

Removed spyware. Performed other technical tasks in support of clients.

Education & Certification

B.S. Information Science and Systems, Morgan State University

A+ ( N+

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