Customer Service Sales Representative

**** ******** **. ***. ****, Jacksonville, FL ****4(904-588-

2232(********@*****.***

Mark Rady

Objective

Obtain a challenging sales position and utilize my sales experience to

achieve success and to meet and exceed goals.

Experience

7/2008 TO 4/2010 Accountants International Jacksonville, FL

Business Development Manager

Ranked among the company leaders in new accounts through diligent

follow-up and utilizing time efficiently.

Developed and maintained relationships with a client base numbering

over 200.

Consistently among the leaders in revenue dollars.

Led the company in gross margin by proving the value of the company's

services and possessing a strong ability to negotiate.

Strong closing skills through careful market research, fact finding

and the ability to convey a sense of urgency.

5/2007 TO 2/2008 Schwarz Partners Packaging, LLC Jacksonville, FL

Account Representative

Surpassed the previous year's new customer total by over 200% in just

8 months through cold calling, market research and the use of strong

follow up skills.

Successfully developed strong relationships with a customer base

totaling over 70 accounts, through market research, customer research

and close attention to customer service.

Consistently exceeded all objectives by at least 20% and improved on

the territory's previous year totals by at least 50% in all criteria.

Maintained a near perfect customer retention rate over an 8 month

period.

Able to handle multiple responsibilities simultaneously at a high

performance level through strong organizational skills and the ability

to follow instructions.

9/2002 TO 5/2007 Yellow Book USA Chicago, IL

Account Representative

Consistently ranked in the top 15% of the region for new accounts and

customer renewal.

Prospected new accounts through the use of referrals and cold calling

in an assigned geographical territory.

Used market analysis and customer needs analysis to build

multi-faceted directional print and web advertising programs for new

customers.

Managed over 200 customers' print and web advertising programs and

helped them adjust to market changes through relationship building,

market analysis and customer needs analysis.

Developed a detailed follow up system resulting in an increase in

productivity by over 50% in a two year period.

8/2001 TO 9/2002 Ruan Truck Leasing Lemont, IL

Rental Sales Representative

Responsible for managing an account base that ranged from "Fortune

500" companies to individual owner operators.

Built a loyal customer base through knowledge of each customer's

specific needs and meeting those needs.

Doubled the rental customer base in one year.

Prospected new customers through cold calling, telephone appointment

setting and direct mail.

Education

1995-1998 DePaul University Chicago, IL

B.A. Communications

Psychology Minor

References

References are available on request.

Contact this candidate