Customer Service Management

Objective

To obtain a position that will enable me to utilize my strong mathematical

Matthew Lopez aptitude and education to analyze and assess risks found in both the

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Austin, TX 78701 Education

817-***-**** University of Texas at Austin, Austin, TX, 2005-December 2009

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Bachelor of Science in Mathematics

Actuarial Science Concentration

Actuarial Examinations

Society of Actuaries/Casualty Actuarial Society

SOA/CAS Exam P/1, Probability, Score of 9, May 2009

SOA/CAS Exam FM/2, Financial Mathematics, Score of 9, Aug 2009

SOA Exam MLC, Life Contingencies, Nov 2009

Relevant Coursework

Actuarial Statistical Estimates, Actuarial Contingent Payments 1/2,

Probability Models with Actuarial Applications, Interest Theory, Probability,

Corporate Finance, Micro/Macro Economics, Intro to Data Management

Skills

Microsoft Office (Including Excel and Access), Microsoft SQL Server,

Familiar with HTML, C++

Proficient in Spanish

Extracurricular

PR Officer

HangOut, Fall 2005

Editor

The Pride Yearbook, 2004-2005

Member

National Honors Society, 2004-2005

Member

Quill and Scroll Society, 2004-2005

Employment History

Barista

Hideout Coffeehouse and Theatre, Austin, TX, October 2008-Present

Handled transactions, prepared beverages

Provided customer service

Sales Associate

Octane, Austin, TX, August 2007-December 2007

Maintained customer relationships

Organized, planned and executed multiple events

Inventory management, scheduling, cash management

Barista

Starbucks, Austin, TX, August 2006-August 2007

Handled transactions, prepared beverages

Worked on a team in a “million-dollar” store

Received Legendary Service Award for customer service

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