Customer Service Representative

SCOTT MARGALIT

** ******** ****** ****** ******, NY 10314 917-***-****

**************@***.***

EVENT MANAGEMENT SUPERVISION CLIENT RELATIONS

Experience March 2006 - August 2009 GES Exposition Services Teterboro,

NJ

Operations Supervisor, Exhibits & Design

. Created operational processes to streamline show planning and

reduce costs of execution

. Worked closely with financial team on budget forecasts,

planning, and monthly reports

. Traveled to event locations and supervised crews to ensure

that all clientele needs were met

. Provided constant interaction with clientele and gave a "white

glove" hands-on approach

. Worked with sales team to ensure excellent customer

satisfaction at events

. Ordered all show services as a direct point of contact for

exhibitor's convenience

. Established and maintained relationships with facilities,

management, and all internal/external

customers

. Determined labor calls with each union needed for events of

all sizes running simultaneously

. Kept track of records to ensure proper billing of

internal/external clients

. Managed union personnel on assigned projects

. Ensured compliance with OHSA, DOT and company safety

requirements

. Served as point person of northeast division in handling all

matters related to department

April 2004 - March 2006 GES Exposition Services Teterboro,

NJ

Service Desk Coordinator, Exhibits & Design

. Trained colleagues off-site to perform SDC duties with little

notice

. Kept track of progressive movement of labor

. Recorded times and job numbers in applicable areas

. Corresponded with staff in reference to status of these

matters at all events

. Initiated streamlining of existing procedures to improve

efficiency

. Earned two "On The Spot" awards for diligence and cooperative

attitude

March 2003 - April 2004 CTI Convention Staffing NY, NY

Customer Service Representative, Supervisor

. Processed b2b and b2c applications of attendees at corporate

events

. Responsible for maintaining the electronic equipment used to

store vendor and attendee info

. Setup, configured and networked computer workstations prior

to events

. Supervised staff and direct liaison with show management

August 2001 - July 2003 The Peoples Court NY, NY

Field Researcher (freelance)

. Traveled to different district courts to review documents

related to Small Claims cases

. Performed administrative support duties

Education

August 1998 - May 2002 SUNY Oneonta Oneonta, NY

. Bachelor's of Science in Mass Communications with a minor in

Speech Communications.

Training

. Management training

. Recognizing Conflicts of Interest

. Understanding your company's ethics and compliance program

. Alway's Honest Program: Putting Principles Into Practice

. Preventing Workplace Harassment

. Protecting Company Trade Secrets

Computer Skills

. 70 wpm, Fluent in Microsoft Base Products Adobe Products,

Networking, Hardware and Software installations

Contact this candidate