Customer Service High School
Resume:
Cassandra Highsmith
Battleboro, NC 27809
abmmbb@r.postjobfree.com
Objective
To obtain a position with a growing company where I may be able to advance
within as a result of me utilizing my skills and experience.
Experience
Merita Bakery Rocky Mount,nc
Machine Operator 05/10 to Present
. Set up machine
. Monitor weight and temperature of bread products
. Report or correct malfunctions
. Complete daily work sheets
. Lift boxes up to 50lbs
Hospira Rocky Mount, NC
Production Operator 06/08 to 05/10
. Monitors, makes minor adjustments, assembles, disassembles,
cleans and sterilizes production equipment.
. Inspect glass or plastic bottles
. Operates machine
. reports and/or corrects malfunctions
. Palletize all substances ready to be shipped out
QVC Rocky Mount, NC
Returns items Processor 11/07 to 06/08
. Receive items from customers that wish to receive a replacement
or credit
. Disposition the item which was returned to the correct place by
using special codes
. Scan barcodes to gain access to customers account to ensure they
receive what they requested
. Lift boxes up to 70 lbs. and scan them to place them on a
conveyor belt
. Perform data entry quickly to insure I meet the quote for the
day and the customer is satisfied
West Corporation Rocky Mount, NC
Customer Service/ Technical Representative 02/07 to 11/07
. Receive and direct a high volume of incoming calls for T-mobile
wireless customers
. Implement problem-solving skills to troubleshoot technical issues
over the phone
. Change calling packages, add or delete requested features, and
update passwords
. Provide excellent customer service, resolving any billing
inquires or complaints
. Perform data entry quickly and accurately to ensure customer
satisfaction with our service
McDonald's Tarboro, NC
Cashier 09/05 to 02/07
. Operated cash register to enter customer orders, processed cash
and credit card payments
. Read food order slips and received specific verbal instructions
for customer orders
. Prepared and cooked short-order foods, such as burgers,
sandwiches and French fries
. Worked as a team player to maintain safe, clean and productive
work areas
. Contributed to all aspects of restaurant operations, such as
cleaning dining tables, stocking supplies, assembling food on
trays, and bagging food for carry-out
Education
Edgecombe Community College Tarboro, NC
Pursuing associates degree in nursing 2006-present
North Edgecombe High School Leggett, NC
High School Diploma 2006
References
Available upon request
Contact this candidate