Customer Service Engineer
Resume:
DEAN A. PICKERING
Ocala,FL *****
***********@*****.***
QUALIFICATION HIGHLIGHTS:
1. Over 15 years of writing and implementing DMS10 translations from
basic to complete office translations.
Over 15 years of engineering hardware and software translations for DMS10
offices.
Over 10 years supervising, engineering, installing, and troubleshooting
DMS-10 (Digital Multiplex system) equipment and related
hardware/software for office and training lab environments.
Over 10 years engineering hardware and maintenance functions on the
DMS100 family.
Flexibility to implement, test and troubleshoot cutting edge technology
and design creative ways to engineer remote equipment.
Ability to train a technical team to update all processes for all DMS-10
offices and labs and provide timely technical assistance for ongoing
problems in digital switching offices.
Team oriented, self-motivated, technical professional with experience
interacting and presenting to all levels of customers and management.
SKILLS SUMMARY:
LAN/WAN, Routers, Hubs, Ethernet, TCP/IP, Windows 95, Microsoft Office
2000, DMS-10, DMS-100 Series, DMS-10 400 Series, DMS-10 500 Series, CALEA,
Gating Hardware, Meridian Mail, VO-OPM, VO-RLCM, VO-RSC Sonet,
Translations, Interface Equipment, Remote Switching Equipment, Signaling
System, Adv. Intelligent Network, PBX, PABX,VOIP,DSL, and Cable Modems
AFC,Adtran TA5000 MESA concentraters,umc1000,Calix Embarq internal service
tools and Embarq legasy isp procedures,and pair gain equipment.
EDUCATION/CERTIFICATIONS/TRAINING:
Connectivity Point Training: Micros, Network oft Basic Troubleshooting
DMS10 office translations
Advanced Network Troubleshooting, S/DMS Sonet Overview
DMS100/10 Remote Switching Center-Sonet (RSC-S) Maintenance
SCM-1OU/DMS-1 Urban Operations, Administration, Maintenance
DMS-10 Meridian Mail GP Operations, Administration and Maintenance
DMS-10 CCS7/Class Translations
DMS-10 Software Support Update (400e Processor)
DMS-10CCS7 Operations, Administration, and Maintenance
FMT-150 B/C/D Fiber Operations and Maintenance
SCM-10S Maintenance
DMS-10 RLCM/OPM Maintenance and Installation
DMS-10 Technical Support (400 Series Generic)
DMS-10 Equal access translations
DMS-10 Maintenance 400/Generic
DMS-100 Equal access translation
DMS-100 maintenance
Management Concepts, Traffic measurements/DMS10
Fair Employment practices, Traffic Measurements/DMS-100
Managing People, Basic Supervision, DMS 10/100 Systems Engineering
PROFESSIONAL EXPERIENCE HIGHLIGHTS:
Embarq(teksystems) Naples Fl.
2006-2009
Maintain hardware and translation mfuctions on a daily basis. Engineer
wire, and turn up circuits, and all isp hardware equipment. Wire and turn
up pairgain and concentratration equipment,along with any other central
office functions and projects.
PIEDMONT COMMUNICATION, Lexington, N.C.
2002-2005
Central Office Specialist
1. Maintaining switching duties, translations, routing issues, and
troubleshooting hardware and software problems.
Adding deleting and installing cable modems, and DSL equipment.
Assisting all outside plant personnel on outside plant issues, or
whatever transpires.
NORTEL NETWORKS, Raleigh, NC
Senior Project Advisor Switching 1996-2001
1. Responsible for operation, translations, administration, and
maintenance of Raleigh Technical Education Center captive lab,
classroom, and computer resources including all DMS-10 and associated
equipment.
2. Providing and implement translations for the DMS10 500 series
switches.
3. Troubleshooting and installed Ethernet connections to classroom and
labs including routers, hub, and LAN/WAN connections for live
broadcast training to all Nortel locations in US and Canada.
Engineer and implement a CCS7 network and an AIN/LNP to increase
efficiency and quality of connections.
Implementing, testing, and troubleshooting hardware and software of
converted DMS-10 400E Series to DMS-10 500 series for expanded
capabilities and features.
Facilitating Ethernet Connection via baystacked equipment to DMS-10 500
series processor for direct connection o DMS-10 for CALEA (FBI
surveillance).
Senior Technical Assistance Engineer, RTP, NC
1989-1996
1. Providing remote and on-site technical assistance to drive resolution
of DMS-10 hardware and software within critical deadlines.
Mentoring and training engineers on diagnosing problems on DMS-10
equipment and all associated applications.
Writing troubleshooting procedural and resolution guide for all DMS-10
equipment.
Serving on weekly post outage analysis team to provide customer feedback
on initial cause of outage for future preventative maintenance.
Technical Support Engineer, Technical Assistance Center, RTP N.C.
1987-1989
1. Supporting all Central Office DMS-10 and associated equipment in a
24/7 environment.
Troubleshooting customer service to hardware and software DMS-10
equipment by writing patches and developing translations,and
implementing into the DMS10 switches.
CENTEL, Killeen, TX
First Line Supervisor
1983-1987
1. Supervising 7 personnel in 15 commercial offices throughout Texas for
customer service, switching control and Technical Assistance Center.
Implementing safety standards and developed weekly inspections for safety
and quality of installations.
Installation and Construction (Outside Plant) Technician
1977-1983
1. Installing and troubleshooting outside plant equipment and cabling
from Central Office to residential and commercial subscribers.
CENTEL, Tallahassee, FL
PBX Installation and Repair Technician
1976-1977
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