Customer Service Manager

SHARIEN DIGGS-FORD

*** **** *** **** ****** #H-** West Deptford, NJ 08096 (856) 579-

7619

OBJECTIVE: To obtain a position where I can utilize my skills

and experiences.

QUALIFICATIONS: Proven problem solver with effective communication skills

and a commitment to higher learning - Experience in

decision making and resolving disputes and conflicts -

Payroll - Taxes - Regional board reports - Training -

Planning - Ability to meet deadlines - Customer Service -

Known among my peers and employers for my organizational

skills and ability to handle multiple projects

EDUCATION: RUTGERS UNIVERSITY NEW BRUNSWICK, NJ

Candidate: Masters in Labor and Employment Relations

2011

RUTGERS UNIVERSITY NEW BRUNSWICK,

NJ

B.A. in Labor Studies and Employment Relations

2009

. Grade Point Average: 3.4

. Member, Delta Epsilon Iota

CAMDEN COUNTY COLLEGE BLACKWOOD, NJ

A.A. in Liberal Arts

2007

. Concentration: Business Administration

. Grade Point Average: 3.5 Dean's List

. Member, Phi Theta Kappa

RELATED Human Resources Issues Development of Labor

Studies

COURSES Diversity at Work Collective

Bargaining

Employment Law Union Organizing

Business Law OSHA

Dynamics of Work and Work Organizations

EXPERIENCE CHANGE TO WIN NEW YORK, NEW YORK

Investigation Internship

2008 to 2009

TGI FRIDAYS MOUNT

LAUREL, NJ

Server

2006 to 2008

ROADWAY EXPRESS

THOROFARE, NJ

Customer Service Representative

2004 to 2005

RIGHT CHOICE NORCROSS,

GA

Various Accounting Positions

2003 to 2004

THE BODY SHOP TUCKER, GA

Assistant Manager/Bookkeeper

2001 to 2003

GEORGIA COMMUNITY SUPPORT & SOLUTIONS ATLANTA, GA

Accounts Receivable Specialist

2001

Accounts Receivable Manager

2000 to 2001

JEVIC TRANSPORTATION DELANCO, NJ

Pricing Administrator

1999 to 2000

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