Customer Service Medical
Resume:
www.linkedin.com/in/jamienix
JAMIE NIX
*********@*********.***
**** ********** ** ********, ** 48220
Certified IT professional with Field Technical experience seeking an IT Support or Field Technical role
within SMARTECH and
Associates
CAREER EXPERIENCE
Hardworking, dependable and reliable work ethic
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Over 10 years of experience with customer Service and support
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A+ Knowledgeable - Completed over 50 PC builds from scratch
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Certified in O2 Concentrator Repair and Maintenance
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EMPLOYMENT HISTORY
Computer Repair Technician/ Owner – Nix Networking & PC Repair – Ferndale, MI – 4/2000 to
October 2009
Ø Provide technical support troubleshooting Windows XP, Vista, 7 and connectivity issues for Residential
customers
Network Setup, Installation, security, and maintenance
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Build, Maintain and Install software and hardware for Laptops, and desktops
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Computer Custom building
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Virus Removal, security enhancements, and disaster recovery of systems
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Wright & Fillippis – BioMedical Repair Technician Rochester Hills, MI – 7/1999 to 2/2010
Demonstrated and explained correct operation of equipment to medical personnel
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Repair, calibrate, and maintains medical equipment and instrumentation used in health-care
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Inspect and install medical and related technical equipment in medical facilities for use by nurses,
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and patients families for monitoring, diagnosing, and treating Respiratory and physical ailments or
dysfunctions.
Maintain patient's respiratory care equipment and durable medical equipment including delivery, set-
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up/follow up and patient education.
Advanced Medical Equipment – BioMedical Repair Technician/Driver – Troy, MI – 3/1992 to 7/1999
TECHNICAL SKILLS & CERTIFICATIONS
MCTS (Microsoft Certified Technology Specialist), Windows Vista – September 2009
MCP (Microsoft Certified Professional), Server 2003 – Obtained September 2009
Hardware: Desktops, Laptops, Hubs, Switches, Routers, Firewalls, RAID, Servers
Operating Systems: Microsoft Windows Vista and XP, Microsoft Windows 2003 Server, Microsoft ISA
Server 2004
Networking Skills: Windows Vista client installation, configuration and maintenance; Windows Server 2003
installation, configuration, monitoring, change management, hardening, fault tolerance, disaster recovery and
remote management; Active Directory; Group Policy; remote access protocols; network design, configuration
and troubleshooting; firewall and proxy server configuration; emphasis on adherence to Microsoft standards
and maintaining network documentation.
EDUCATION
ComputerTraining.edu Southfield, MI April 2009 -
Present
Microsoft Network Technology Program
Coursework includes: Microsoft Windows Vista, Configuration 70-620, Managing and Maintaining a
Microsoft Windows Server 2003 Environment 70-290, Implementing, Managing, and Maintaining a
Microsoft Windows Server 2003 Network Infrastructure 70-291, Microsoft Internet Security and Acceleration
Server 2004 70-350
Hands-on lab builds:
Lab Project 1: Install Microsoft Server 2003: Installed Server 2003, Active Directory, Performed install of
Windows XP Pro on client machine
Lab Project 2: Networking Vista: Built workgroup, editing local users and groups, Group policy objects,
Tested connectivity and troubleshoot routing using Ping and Tracer commands. Custom Subnetting, Assisted
colleagues in determining and troubleshooting their routers. Configuring and troubleshooting drivers and
printers
Lab Project 3: Server: Upgrade from a single server environment to a multiple server domain model using
pre-staged user info, file and printer sharing, install and configure Active Directory (AD) and configure
appropriate group policy
Lab Project 4: Infrastructure: Add another domain, Implement DHCP, INS, IP Sec, VPN, and LAN routing
using RRAS
Lab Project 5: ISA: Integrate ISA properly configuring firewalls and internet proxy server
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