Engineer Manager

Stephen R. Chambers, mcse

**** ******** ***** ? Austin TX, 78758 ? 512-***-**** ? ******@*****.***

Desktop Support & Management ( Server Administration

I've got over eighteen years experience using my technical skills

configuring, troubleshooting and installing all kinds of computer

systems. I'm resourceful and creative in finding solutions suitable to

your priorities and deadlines. I have an excellent memory for the

details. I'm a critical thinker which is essential to any

troubleshooting process. I work fast, coming to conclusions, resolving

problems and moving to the next challenge. I am motivated and can be

depended upon: I am a Jack of All Computer Trades. I can fix your

desktop, repair your server or run your department. I've built and

managed technical and non-technical teams of up to twenty members. Let

me put this to work for you. When do I start?

Professional Experience

Dell Contract & Employee Positions

> Sr. Enterprise Technical Support Analyst: Jan 2010 - Present

> PG Development Technician Sr. Analyst: Jul-Sep '09.

> Front Line Web Application Administrator: March- June '08

> Test Engineer: March-Oct. '07.

. Supporting Dell's full line of servers for large enterprise customers

running Linux, ESX and other non-Microsoft Operating systems

. QA testing of Dell's Vista to Win 7 upgrade application on multiple

platforms, all SKUs of both Windows Vista and Windows 7 under 20-plus

languages.

. Extensive use of Ghost and Dell's internal network imaging solution to

image, capture and re-image multiple platforms under Windows Vista and

Windows 7.

. Testing Dell's line of business systems (Optiplex, Precision,

Latitude) to find, isolate and report defects and verify repeatability

of any and all problems with these systems and bundled software.

. Extensive daily hardware upgrades of expansion cards, memory, drives,

CPUs and system boards.

. Extensive daily O/S installation, removal, troubleshooting and imaging

on Windows XP/Vista. 32/64 Bit and versions: Basic, Home, Business,

Professional, Ultra.

. Responsible for administering several web applications the Dell

Product Group used for tracking and managing product development and

road map delivery.

Desktop Support June '08 - June '09

eBay/PayPal, Inc., Austin TX (contract)

. One of two local IT people responsible for all aspects of IT and

telecom infrastructure.

Desktop Support Nov. '07 - Feb. '08

Guaranty Bank/Temple-Inland, Austin TX (3 month contract)

. Troubleshooting common issues with Citrix, connectivity, printing,

specialized banking applications and common Windows issues both on the

phone to the over 200 bank branches in Texas and California and in

person at corporate HQ in Austin.

Desktop Support May 06 - March 07

Seton Healthcare Network, Austin TX (contract)

. Desktop support in an extremely busy hospital. This includes support

of hundreds of specialized applications, thousands of PCs in a complex

wired/wireless Active Directory network. Both administrative and

clinical operations. This includes work in and around general

clinical, ER, ICU and Surgery.

. Consistently resolve among the highest number of Desktop Support

trouble tickets across the Network.

. Hardware repair, upgrades and troubleshooting of Dell Optiplex and

Latitude systems and HP Laserjet printers

Server & Desktop Support / Rollout Management April 98 - December 05

Sarnoff Corporation, Princeton, NJ (direct-hire)

. Administered NT 4 domain-based file and print server infrastructure,

including creation of share points, local and global users and groups,

network printers, server troubleshooting, upgrades and service

patches, and managing services.

. Lead engineer - Sarnoff Server Test Lab: Installed and configured

Windows NT 4 server, Windows 2000 Server & Advanced server for a

variety of testing scenarios, including work with Dell PERC RAID

utility. Installed and configured a variety of drive configurations,

supporting RAID levels 0, 1, 5 & 10.

. Oversaw New PC rollout process, including forms implementation,

tracking database, and establishment of procedures. Transitioned this

process to two PC integration companies.

. Resolved over 90% of second tier assigned calls within 24 hours.

. Provided valuable assistance with the "Internet Trailer" effort

conducted by the United States Information Agency at Fort Dix for

Kosovo refugees.

HelpDesk / Desktop Support June 1996 - April 1998

Entex, Inc., Edison, NJ (contract)

. Resolved over 90% of help desk calls on first contact.

. Provided valuable expertise for a Mac to PC conversion at Johnson &

Johnson R&D Division: PRI.

. Conducted Help Desk Staff training in Mac troubleshooting, including

Mac O/S, networking and printing issues, VAX, Pathworks, Win NT and

TCP/IP connectivity issues.

HelpDesk Management / Desktop Support Feb. 1992 - June 1996

MicroWarehouse, Inc., Lakewood, NJ (direct-hire)

. Spearheaded creation of a new Technical Support department supporting

the Apple Computer Division.

. Administered the newly created department, including management of 15

- 20 technical support representatives of MacWarehouse, the world's

largest (at the time) Macintosh mail-order retailer.

. Rewrote entire MacWarehouse Memory Upgrade Guide.

. Resolved over 90% of customer issues on first contact on the

MacWarehouse / Apple Individual Direct Help Desk.

. Developed in-depth reference material for MacWarehouse Sales Team,

providing informational charts containing product categories,

compatibilities, and solutions provided.

Previous to '92 I was in the radio biz as a DJ, Program Director, Music

Director & Production Manager

Education & Certifications

Microsoft Certified Systems Engineer (MCSE) - Windows NT 2000

Microsoft Certified Professional +I 2000

Microsoft Certified Professional - Windows 2000 2001

Dell Optiplex, Dimension, Latitude, Precision WS, PowerEdge Servers

1999

Macintosh Certified Service Technician 1997

BS, Audio Technology from The American University, Washington DC

Experience with

Hardware: IBM Thinkpads, Compaq PCs & portables, HP & Canon scanners, HP,

Dell, Canon, Ricoh, Epson, networked and direct connected

printers/plotters. Dell Latitude, Inspiron, Optiplex, Dimension, Precision,

PowerEdge, PERC RAID arrays Apple, all desktop and portable Macs

Operating Systems: Win 95 thru 7 (including Home Basic through Ultimate),

Win NT Server thru 2003. Macintosh System-1 through the current version of

O/S X. Some Linux familiarity (Red Hat, Ubuntu).

Networking: home routers, hubs/switches. Troubleshooting Ethernet

connectivity and 802.11x

Software: Adobe Acrobat, InDesign, PhotoShop, CS3/4. Altiris, Apache (OSX),

Avaya Management console, Cisco VPN, Citrix Client, Checkpoint VPN,

FileMaker Pro, FlexLM License Manager, Internet Explorer through V7, Light

web design experience with HTML/CSS, Parallels, McAfee Anti-virus.

Microsoft Office through 2007, Mozilla/Firefox/T-Bird, Symantic Anti-Virus,

Remedy, Symantec Ghost, VMWare, WinZip, WordPress

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