Customer Service Representative

Rissa Libo-on

**** ******* ****** **. *** *** ? Duluth, GA 30097

678-***-**** ? *******@*****.***-****.***

Objective

To obtain a Technical Support position with a progressive organization to

utilize my current education and demonstrate my system hardware and

software abilities to meet end users needs, thus assist in information

technology and computer networking enhancements.

Skills

. Build, assemble and disassemble personal computer systems installing

CPUs, CD ROMs, hard drives, RAM, sound/video cards, and network cards

and modems

. Building, repairing, maintaining and troubleshooting

computer systems

. Utilize and configure Microsoft Office including Word, Excel,

PowerPoint, Access and Visio

. Installation and management of operating systems including Windows XP,

Vista, Windows 7, Windows Server 2003, Fedora 8/10, and Mandriva Linux

2009

. Configuration of DNS and Active Directory

. Inbound call center and online live customer support

experience

. Assist end users with resolving technical issues via phone

and in person

. Self-starter who completes projects prior to assigned

deadlines

. Creative researcher who seeks out and finds solutions

. Increase company profits by suggestively selling products

. Ensure customer loyalty by offering excellent customer

service

. Trilingual English/Filipino/German

Education

March 2010 ITT Technical Institute

Duluth, GA

Pursuing a Bachelor of Science Degree in Information Technology -

Information Security Systems

Anticipated Graduation Date: March 2012

March 2008 ITT Technical Institute

Duluth, GA

Associate of Science Degree in Information Technology - Computer Network

Systems

Graduation Date: March 2010

. Recipient of the Highest Honors, Perfect Attendance and Student of the

Quarter awards

Experience

December 2009 - Current Hewitt Associates

Atlanta, GA

Co-op for Desktop Technology Support Services

. Assist end users with the installation, configuration, and ongoing

usability of desktop computers, peripheral equipment and software

within company established standards and guidelines

. Set up desktop and laptop computers for associates according to their

software requirements and needs for their line of business

. Perform basic troubleshooting issues related to Dell desktop computers

and laptops, HP printers and various software

. Document, track and monitor issues and solutions to ensure a timely

resolution to the problems to meet SLAs

. Maintain compliance and asset management

May 2009 Pilgrim's Pride Corporation

Atlanta, GA

Intern

. Upgrade application software and verify version compliance on over 100

computers

January - August 2008 Randstad

Alpharetta, GA

Contract Customer Service Representative

. Answer 75+ inbound calls per day at Delta Dental Insurance

Company

. Manage 200+ live customer chats per day at eTax

. Assist customers and providers with inquiries and problem resolution

via phone and live chat online

. Provide benefits verification and claims status to customers

. Document all calls

December 2004 - December 2007 Neiman Marcus

Lawrenceville, GA

Customer Service Representative

. Recipient of the Top Account Producer Award in 2007 for selling the

most credit card accounts to customers

. Received the POP Award (Protect our Profits) for saving the company

money by catching fraudulent customer behavior

. Answer inbound calls, assisting customers with billing

inquiries and order placement

. Contact clientele regarding new arrivals or other special

events

. Greet customers and assist them with product selection

. Accurately maintain and reconcile the cash drawer daily

Contact this candidate