Manager Information Technology

David Maurice Wilson

**** ***** ******, ***. *** Phone: 936-***-****

Nacogdoches, TX 75965 *****.*******.******@*****.***

Career Continued employment in the field of Information

objectives Technology. An opportunity which is both challenging

and rewarding, and offers job security.

Self-Summary A hard worker; dedicated to the job. Extremely

knowledgeable and experienced in the field of

Information Technology. A fast learner; masters new

concepts quickly. Adaptable; able to quickly devise

alternative solutions. Creative; able to look at

problems from unusual angles to produce a unique

solution. Tenacious; works well under pressure, and does

not give up easily. Conscientious; detail-oriented and

dedicated to getting things right the first time.

Utilizes resources and welcomes collaboration with

others (a "team player"). Welcomes outside

interpretation to better understand all necessary

aspects of a problem or project. Responds well to input

and constructive criticism.

Work Experience Etech, Inc. Nacogdoches, TX Oct. 2008 - Present

Desktop Support Technician

Provided support for the primary datacenter / contact

center, corporate offices / training facility, and one

of the secondary contact centers

Provided support for remote users, including the Jamaica

contact center

Routed helpdesk tickets to other IT departments as

necessary

Occasionally worked directly with clients to solve

technical issues

Additional duties:

While at Etech, I was instrumental in the deployment of

"FOG", an open-source imaging solution

Documented the imaging process in both written and

audiovisual forms

PHP and C# development to extend the capabilities of FOG

Created scripts to automate the post-install

configuration of the Ensercle Browser and the SER soft

phone

Lowe's Home Improvement Nacogdoches, TX Jan. 2005 - Oct.

2008

Receiver/Stocker

Wilson Computer Services Nacogdoches, TX Jan 2003 - Dec

2003

Self-employed

MC Tours & Travel Nacogdoches, TX June 2001 - Feb. 2002

Computer Repair and Troubleshooting

Office Depot, Inc. Lufkin, TX Sept. 2000 - Jan. 2001

Technology / Business Machines Salesperson

Volunteer Solid Foundation Association Nacogdoches, TX Sept. 2001

Experience - Present

Installed and maintains computer labs in five locations

throughout Nacogdoches (about 150 PCs total). Creates

and updates images using FOG. Developed custom remote

control software, enabling the staff to manage

workstations with point-and-click ease. Acts as a

technology consultant for the board of directors.

References Michael Owen ITS Manager - Etech Inc. 936-***-****

John Cannings President - Solid Foundation Assoc. (936)

615-3677

Eric Jacobson Desktop Support - Etech, Inc. (903)

239-2750

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