Engineer Network
Resume:
Sharon D. Kitchen
Atlanta Ga *0088
***********@*******.***
Goal and Objective
To be a part of a highly professional and competitive team dedicated to the
implementation, operation and maintenance of mission-critical
infrastructure.
EDUCATION & CERTIFICATION
Omintech (2009-Present
Network Engineer
. MCP
. Microsoft Windows 2000 Pro & Server
. A+
. Windows Server 2003
TECHNICAL EXPERIENCE:
. Operating Systems: MS Windows NT, Windows 2000, Windows XP, Vista
and Windows 2003 server
. User Applications: MS Office, Exchange, MS Internet Explorer, Outlook
and Helpdesk Software
. PDA and Blackberry Support
. Hardware and Software Support
. Citrix
. Hubs, Routers, Network cards and Switches
. Experienced in desktop, laptop and printers upgrades, configuration,
maintenance, troubleshooting, and repairs.
. Monitoring IT help desk tickets
. Remote Desktop and Network Support
. Team lead
PROFESSIONAL EXPERIENCE
CDC/CSC (2002- 2009)
4770 Buford Highway
Atlanta, Ga 30341
Computer Support:
. Support more than 1000 end-users with computer, network systems and
peripheral devices.
. Maintains passwords, data integrity and file system security for the
desktop environment.
. Managing user accounts in an Active Directory domain.
. Troubleshooting hardware and software in person and by telephone.
. Performed desktop support in person and by telephone.
. Monitors individual case management as required to ensure that Service
Level Agreements (SLAs) are met or exceeded.
. Provide network administration to include LAN troubleshooting and
resolution.
Maintains passwords, data integrity and file system security for the
desktop environment.
. Assisted in the migration from Windows 2000 to Windows XP to Windows
Vista
. Troubleshot and repaired network connectivity, network access
connectivity problems.
. Team lead
. Remote Desktop and Network Support
. Network connectivity, Network access issues
Inventory Control:
. The physical responsibility for ensuring the proper use, maintenance
and protection of assigned inventory, receive property,
. Computer equipment and peripheral devices inventory management
. Maintaining database of users and equipment.
BCA / CDC (1997-2002)
2180 Satellite Blvd
Duluth, Ga 30096
User Support:
. Supporting 500 + computers and users on Windows 2000 O/S.
. Trouble shot network connectivity, network printing and user access
issues
. Able to repair, install, upgrade, and maintain desktop and notebook
computers as well as printers and scanners.
. Perform desktop/notebook installations and upgrades including image
. Plan and execute desktop/notebook roll-out and upgrade projects
including installation of image and peripheral hardware and software.
. Assisted in the migration from Windows nt to Windows 2000 to Windows
XP.
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