Sales Manager

Kristen Cypher

**** ***** ****, ***** ** Grace, Maryland 21078-410-***-****

abmm4l@r.postjobfree.com

Objective To obtain a position utilizing my experience to the fullest

Experience Restaurant Manager

April 2003 - Present Bulle Rock Golf Course, Havre de Grace Maryland

Experienced manager for over 15 years in the restaurant business. Oversee

daily operations of restaurant and wait staff

Scheduling, inventory control, answering phones, making reservations,

booking and overseeing parties, and banquets

Opening and closing of restaurant, checking and balancing end of the day

monies, bartending, ensuring quality service and customer satisfaction.

Entering inventory in computer, and ordering supplies. Sales, marketing of

banquet facilities. Working directly with food and beverage manager to

ensure quality service. Responsible for hiring and training of all

restaurant staff. Supervise catering of banquets and weddings up to 250

people at $10,000.00. Reviews market analysis to determine customer needs,

price schedules and discount rates.

Directs staffing, training, and performance evaluations to develop and

control sales program.

Analyzes sales statistics to formulate policy and identify areas where

sales can be increased.

Meets with key clients, assisting sales team with maintaining relationships

and negotiating and closing deals.

Prepares periodic sales reports showing sales volume, potential sales, and

areas of proposed client base expansion.

Assists with the development of the annual budget using group and

transient forecasts.

Oversees the reservations department to insure proper sales strategies to

maximize revenues.

Completes and implements a marketing plan to help determine goals and plans

on how to accomplish those goals.

Restaurant Floor Manager

November 1994- April 2001, Tidewater grille Restaurant, Havre de Grace

Maryland

Oversee daily operations of restaurant, overseeing wait staff, scheduling,

hostess, answering phones, and ensuring quality service and customer

satisfaction. Responsible for hiring and training of all restaurant staff.

Supervise catering of banquets of 250 people.

Restaurant server

January 1992- September 1994, Hillside Restaurant, Williamsport, PA

To ensure quality service to customers, keeping a bank, seating customers,

setting up and breaking down all banquets

Education Brandywine College, Wilmington, Delaware

September 1985 - June 1987

Business

Interests I enjoy meeting and accommodating people, great on computers,

excel and Microsoft word and Microsoft power point experience, also willing

to learn and welcome the challenge of a new career

References References are available on request.

Kristen Cypher

Contact this candidate