Project Manager Management

SUMMARY OF QUALIFICATIONS

IT professional with over fifteen years demonstrated competence in IT

management. I have extensive experience in managing system implementations

from inception to rollout including project management, business analysis,

process re-engineering, change management, testing, training, support and

application development. I am adept at internal and external

communications, and have hands on experience with MS Project, Office,

Access and Visio.

PROFESSIONAL EXPERIENCE

Northern Claims Management (June 2009-Present)

Project Manager

Manage installation of eDrawer Document Management Program.

. Facilitate all project meetings (project kick off, requirements

gathering sessions, stakeholder meetings, etc.)

. Develop and maintain all release documents (requirements docs, change

requests, issues logs, etc).

. Develop and maintain project plan including scope, schedule and

resource documents.

. Coordinate and maintain communication with all stakeholders regarding

status and changes.

. Performed all monitor and control activities (manage scope, schedule,

quality and cost).

. Develop, coordinate and deliver all training and materials.

Washington Mutual Bank (formerly North American Mortgage) (1991-2008)

Application Development Manager &Vice President (2005 to 2008)

Managed team of developers (local and remote) responsible for the

National Mortgage Lending System. Assisted staff in overcoming issues in

all aspects of the System Development Life Cycle from defining

requirements to working through quality assurance items.

. Ensured delivery of releases on time and in budget.

. Managed and tracked all department deliverables required for releases.

. Coordinated with other groups to ensure adherence to all WaMu

standards and policies including SOX and disaster recovery.

. Mentored, coached and trained staff in System Development Life Cycle

and Project Management methodologies.

. Assisted and guided developers with compliance standards, procedures,

and plans consistent with Washington Mutual compliance standards.

. Assisted and guided developers with change management standards,

procedures, and plans consistent with change management deliverables.

. Managed and maintained a close and strong working relationship with

project team members and business analysts in helping developers

achieve expected results for the releases.

Account Project Manager & Vice President (2001 to 2005)

. Managed maintenance and improvement projects for several software

applications including:

o Developed and maintained all release documents (Requirements

docs, change requests, issues logs, etc).

o Developed and maintained project plan including scope, schedule

and resource documents.

o Coordinated and maintained communication with all stakeholders

regarding status and changes.

o Performed project close activities (record lessons learned,

archive project documents to resource library).

. Developed and executed testing of integration of Washington Mutual

systems.

. Oversaw decommissioning of all non-retained systems.

. Maintained a close and strong working relationship with project team

management and members to achieve expected results for the releases.

. Assisted business in defining needs and turning them into

requirements.

Help Desk Manager &Vice President (1999 to 2001)

Overhauled and managed 15 person call center responsible for providing

technical support for company of 5000 users across the country.

. Managed a 15 person call center responsible for providing technical

support.

. Merged all business unit technology support into a single

organization. Provided one-stop shopping to internal customers and

better management of technology resource-allocation through

implementation of service level agreements.

. Reduced average hold times of 10 to 15 minutes down to under 2

minutes.

. Increased customer satisfaction (based on first time resolution rates

and survey results).

. Attended and completed the College of Call Center Excellence program

through Purdue University for Call Center Management.

Production Support Services Manager & Vice President (1995 to 1999)

Developed and implemented systems and processes to integrate branches and

post-production area.

. Managed development and implementation of Post-Closing Interactive

Management System.

o Facilitated all project meetings (project Kick off, requirements

gathering sessions, stakeholder meetings, etc.)

o Developed and maintained all release documents (requirements

docs, change requests, issues logs, etc).

o Developed and maintained project plan including scope, schedule

and resource documents.

o Coordinated and maintained communication with all stakeholders

regarding status and changes.

o Performed all monitoring and control activities (managed scope,

schedule, quality and cost).

o Developed, coordinated and delivered all training and materials.

. Identified and evaluated business processes, prescribed and

implemented new processes and procedures companywide, while

maintaining compliance with HMDA standards.

. Oversaw development and implementation of new cost allocation for

quality assessment.

. Initiated, executed and managed projects.

. Oversaw HMDA reporting utilizing Centrax.

. Developed and facilitated presentations to employees companywide and

executive management.

Business Process Re-Engineering (1994 to 1995)

Selected to be on an elite team to work on companywide process re-

engineering project.

. Successfully developed and implemented new loan origination process

throughout the company.

. Identified and evaluated business processes and provided continuous

process improvement recommendation.

. Initiated, executed and managed projects by creating work breakdown

structures (WBS), critical path evaluations, resource plans, risks

definitions and productivity analysis.

Securities Shipping Manager (1991 to 1993)

Managed Securities Shipping department (20+ shippers) and Banking

department (15+ bankers) responsible for collateralizing mortgage notes

and packaging loans into pools for mortgage-backed securities.

. Managed shipping of pools of up to 500 million dollars worth of

securities a day.

. Working knowledge of products to ensure deliverables under required

guidelines.

. Automated document preparation process reducing time by 90%.

. Developed department portion of new Secondary Market System.

EDUCATION

MBA - Golden Gate University, San Francisco, CA

MA Education - Simpson University, Redding, CA

BA Education - Simpson University, Redding, CA

CERTIFICATION

Project Management Professional (PMP)

References available upon request.

Contact this candidate