Customer Service Human Resources

Experience:

April ****- July **** Washington Suburban Sanitary Commission

Laurel, MD

Sr. Human Resources Coordinator

(3 month contract)

* Keep all benefit paperwork in compliance with state

regulations

* Answer benefit related questions for employees

* Track FMLA

* Work with employees regarding deferred compensation and

life insurance policies

* Process life insurance claims and emergency withdrawals

from 457 accounts

* Payroll changes and testing

* Invoice reconciliation

August 2009 - April 2010 House of Ruth

Washington, DC

Life Skills Trainer

* Provide crisis intervention

* Implemented exercise program

* Tutor and supervise children in evening and weekend

activities

* Tutor parents completing GED courses

* Organizes and conducts on-site and community based social

activities

* Teach a range of daily living, coping, and social skills

to women and children

* Assist women and children in completing tasks.

* Screens telephone calls, walk-ins, client referrals.

December 2006-July 2009 Unity Health Care, Inc

Washington, DC

(Quadrant Inc, December 06-May 07)

Human Resources Coordinator -Recruitment and Volunteer Programs

* Research, organize, promote and attend job fairs

* Manage job listings and external ads

* Responsible for the implementation, training and management

of new recruitment software

* Process applications, background, references, education,

MVR

* Liaison between organization and government agencies

* Format, prepare and conduct trainings - customer service,

HIPAA, orientation, hiring procedures

* Track and train managers with completing performance

appraisals

* Assisting in benefit administration and FMLA

* Assist with exit interviews

* Draft correspondence for new hires, hiring managers and

Executive Management Team

* Invoices and travel coordination

* Create and maintain effective auditing procedures and

reports

* Conceptualized and developed volunteer program for

implementation

* Recruit, orient, train and place volunteers

* Created and manage volunteer tracking system

* Researches potential corporations interested in

volunteering/partnering

* Assist in organizing community and volunteer events

* Conducts feedback sessions with various levels of

leadership

* Drafted volunteer to identify key opportunities as

assessed by Volunteers

* Developed Volunteer Recognition Program

February 2005- November 2006 Florida Hospital

Orlando, FL

Weekend Lead Registration Representative - Emergency Department

* Supervise representatives

* Exhibited strong leadership through providing team with

feedback, coaching, mentoring, recognition and clear

expectations

* Ensures that team members understand and follow company

practices and ensured excellent customer service for

patients by modeling and coaching

* Perform necessary registration function, Serve as

receptionist and liaison between patients, team and

clinical staff to include insurance

* Review all patient related forms for accuracy.

* Collect co pays and coinsurance and run batch reports

* Stay abreast of HIPAA compliance rules and regulations.

January 2004-October 2006 U.S. Army Reserves

Riverdale, MD

Civil Affairs Specialist

* Assisting with civil-military planning and support

* Coordinating military resources to support reconstitution

or reconstruction activities

* Supporting national disaster, defense or emergency

assistance and response activities

* Fostering and maintaining dialogue with civilian aid

agencies and civilian relief and assistance organizations

* Contracting, budget planning and implementation of programs

* Assisting commanding officers with correspondence,

spreadsheets and other offices duties

August 2002-January 2004 Washington Christian Academy

Wheaton, MD

Supervisor

* Supervise staff of five team members

* Supervise K-8th grade before and after school

* Open and closed facility

* Plan activities and field trips

* Maintain budget

* Substitute teaching as needed

* Responsible for disciplinary action, including counseling

statements and parent conferences

* Responsible for collecting child information, new

enrollment, medical record filling and collecting monthly

dues and late payments

Education BS, Psychology - Liberty University, Lynchburg VA

MA, Masters of Art Professional Counseling, Liberty University,

Lynchburg VA anticipated, August 2011

MSA, Human Resources Concentration, Trinity University,

Washington, DC anticipated, December 2011

Certifications Conducting Behavior Based Interviews HR Essentials

for the New HR Professional

HR Generalist (SHRM) Principals of Human

Resources Management.

Applications Microsoft Office Suite/Outlook Position Manager

Oracle

Internet ADP HR Benefits Solutions

Benelogic

References Available Upon Request

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