Customer Service Data Entry
Resume:
Kristine M. Lesher
Dallas, Texas 75287
***************@*****.***
PROFESSIONAL PROFILE
Expertise
. Over a decade of success as a highly accomplished, result
driven, corporate receptionist providing front and back office
support.
Strengths
. Exceptional front office interpersonal skills in relating with
customers, staff and vendors.
. Provide excellent customer service for existing customers,
vendors, sub-contractors while continually assisting in the
development of innovative and proactive solutions to improve
companies customer relations efforts.
. Productive problem-solving abilities; determined and highly
proactive.
. Reports to work efficiently and on time.
. Have always led by example. Highly self sufficient and self
motivated.
. Intensely loyal and dependable. Flawless reputation for high
ethical standards, honesty and customer service.
. Adaptive and flexible style with excellent communication and
writing skills.
. Always have a smile on my face, and in my voice.
PROFESSIONAL EXPERIENCE
III Forks Consolidated Restaurant Corp. - Dallas, TX
Feb 2008 - Present
Reservationist/Customer Service
. Answers all incoming calls.
. Makes Reservations on computer for restaurant guests.
. Provide Administrative support to management.
. Filing, data entry, faxing, typing correspondence.
. Postal service delivery.
. Developed customer service standards and procedures.
JMV Services - Dallas, TX
March 2008 - Feb 2009
Receptionist/Customer Relations
. Receptionist responsibilities included staffing the front desk
for incoming calls from customers, vendors and personnel on a 5
line phone system.
. Receiving, signing, opening and distributing all mail and
deliveries to departments.
. Preparing and processing all outgoing mail, including postage,
weight, and certified letters.
. Delivering and retrieving mail from remote postal box.
. Faxing, e-mailing, copying, filing, proofreading and document
shredding.
. Assisted accounting manager in payroll.
National Health Administrators - Dallas, TX
Oct 2003 to Sept 2007
Receptionist
. Answered busy front office telephone system for incoming
customer and vendor calls.
. Accept and signed for all incoming packages, and deliveries.
. Orders and accepts food deliveries for visiting clients, and
office meetings.
. Provide Administrative support to the Vice President of company
- Including Data Entry, Internal and External correspondence and
proofreading.
. Supports all miscellaneous overload of typing and data entry for
employee staff.
AOA Group - Addison, TX
Sept 2000 to Sept 2003
Receptionist
. Operated and maintained a 10-line telephone system.
. Responsible for front office operations including coordinating
travel schedules, ordering of office supplies, preparation of
correspondence and shipment of documents.
. Typing, filing, faxing, mail distribution, office supply
inventory management.
. Provided Administrative support to Executive Management Team.
. Distributed and handled all incoming and outgoing mail.
. Responsible for ordering all office supplies.
EDUCATION
. Training - 1998, Dallas, TX
. Graduate of East High School - Des Moines, IA
COMPUTER EXPERIENCE
. Microsoft Outlook, Word, and Excel
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