Customer Service Sales

Barbara Coffey

**** **** **** **.

Telephone: 828-***-****

Granite Falls, NC 28630

Email: *******@*****.***

Multi-tasking professional with strengths in managing projects in a fast

paced environment and adapting to different industries and people. Self-

starter with the ability to work with a high level of initiative and

minimal supervision. Ability to exercise independent judgment, problem-

solve, and critical thinking. Exceptional communication skills.

Key Credentials include:

. Database Management . Excel Spreadsheet

Specialist

. Office Management . Data

Entry/Invoices/Purchasing

. Financial Administration . Certified ISO 9000

Auditor

Technology Skills: SAP, Lotus Notes, Wireless Networking, Microsoft

Excel and Access, Publisher, Power Point, Front Page, Quick Books, SIMS,

Internet, Dreamweaver, Open Office, Google Apps, Voice Recognition

Software, Microsoft Windows XP/Vista, Camtasia

EDUCATION & PROFESSIONAL DEVELOPMENT

2009 Bachelor Degree Information Technology

East Carolina University

Greenville, NC

--Phi Kappa Phi

--Notary Public

2007 Graduate of IT Institute founded by Google

Caldwell Community College & Technical Institute

Hudson, NC

2002 Associate Degree Information Systems

Caldwell Community College & Technical Institute

Hudson, NC

--Certified Software Support Specialist

--Certified Hardware Support Specialist

--Certified Web Site Developer

--Member Business Club and Circle K Club

PROFESSIONAL WORK EXPERIENCE

Valdese Weavers

Valdese, NC 2007-Present

Product Development

Provide technical management using SAP to generate placement and sales

analysis, pricing, confinements, and special price agreements. Run

weekly, monthly, and quarterly sales reports for executive management.

Generate ISO 9000 reports and charts for monthly executive staff

meetings. Assist executive management in daily operations as needed.

Participate in semi-annual ISO 9000 audits. Manage Design artwork

budget. Approve Design expenses. Assist VP of Product Development in

daily functions.

Catawba County Community College

Hickory, NC Present

Continuing Education Computer Instructor

Teach Excel spreadsheet, Access Database, PowerPoint classes part-time

Southern Lighting Services

Granite Falls, NC 2006-2007

Customer Service/Accounting:

Maintained customer accounts and scheduled monthly maintenance

services. Provided customer service for 700 customers.

Processed accounts receivable, accounts payable, daily bank deposits,

and collections using Quick Books.

Lawson Estate & Retirement Planning Group, Inc.

Lenoir, NC 2002-2006 Office Manager/Computer Technician

Managed all databases, files, contracts, and applications. Provided

administrative support, coordinated travel arrangements, arranged

corporate meetings and scheduled public speaking events. Created,

maintained, and helped customers navigate corporate website.

Maintained corporate financial records using Quick Books accounting

system. Performed computer services when needed.

Contact this candidate