Customer Service Sales

**** * **** *** *****: 708-***-****

Broadview IL 60155

Fax: 708-***-****

*****@*******.***

William T Wells Jr

Objective Deliver the absolute best service for the company,

ensuring that the service provided and conduct

reflects the proper view of company.

Experience 2008-2009 Brennan & Clark Villa Park, IL

CCS Data Entry

Handled claims from clients to collect from

debtors.

Skipped claims (regular claims, purchased claims, &

downloads) including searching for good phone

numbers, address, background checks.

Performed asset searches, bankruptcy searches, SOS,

CBC

Heavy use of Microsoft Access and Outlook

Consulting with clients as far as updates on

particular claims: adjustment to amount owed,

whether payment has been received or not, or

arranging payment settlements to client from the

debtors if possible.

Mailroom work: mail returns, changes of address

cards, folding and stuffing mail, sending

acknowledgement letters to the clients, sending

president letters to new clients, sending initial

letters to the debtors.

Receptionist: answering the main phones lines,

transferring calls, handling incoming

appointments,.

Keeping up with office supplies, sending off orders

for more office supplies or make quick runs for

more supplies if necessary

Used website programs: Accurint, CBC, Manta, ZAPA,

Hoovers

Assist with collectors with individual skipping or

information searches for their respective debtors

they are handling: pro skip, agent search

Made calls to agents, brokers, and producers for

additional information if unable to contact a

certain debtor.

A little bookkeeping work, as far as receiving

checks in the mail that the debtor may send to the

office, so that we can adjust there balance

accordingly.

Handled preparations in conference room for

scheduled or unscheduled meetings,

Handled incoming faxes and emails which consists

of: new claims from clients, new potential clients

whom sent claims over to try out the company to see

whether we could collect, legal matters pertaining

to the respective debtors, etc.

2007-2008 Toys R US North Riverside, IL

Sales Associates

Cashier.

Assisting with customers with purchases or searches

for a particular item they want.

Shipping and receiving

Customer service center.

2005-2006 Home Depot Broadview, IL

Overnight Stocking

Overnight shipping & receiving.

Stocking of merchandise to their respective area.

Regular nightly inventory of merchandise.

Education 2006-2009 Triton College River Grove, IL

Major: Computer Information Systems - Computer

Programming.

Currently also taking some I.T. classes.

Interests Computers, drawing .

Skills Intermediate to Expert on use of Microsoft Word,

Powerpoint, Access, Outlook, Excel. 50-70 wpm

Typing, Intermidate conversational skills.

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