Customer Service Manager
Resume:
NANCY DIANE NAPOLI
** ***** ***** ****** ********* # 284
Marlton, New Jersey 08053
OBJECTIVE: To be gainfully employed by a reputable company with whom I may
offer my strong customer service, accounting and supervisory skills and
grow with successfully.
EXPERIENCE:
CVS Pharmacy
Evesham, New Jersey
2009 to present
Pharmacy Technician
> Provide excellent customer service to patients on a daily basis,
process
insurance for client prescriptions, counsel patients on various
savings programs, accurately fill prescriptions in a timely manner
Paychoice
Moorestown, New Jersey
2008 t0 2010
Payroll Specialist
> Service 50 clients with payroll processing, business inquiries, tax
information and
excellent customer service
Mount Laurel Township Schools, Mount Laurel, NJ 2006 to 2009
Substitute Teacher
> Teach children from grades kindergarten through twelfth grade.
> Present lesson plans in teacher's absence.
Accume Partners/Integrated Compliance Solutions 2005 to 2007
Moorestown, NJ
Accounts Payable and Expense Coordinator/Payroll and Benefits Coordinator,
Trainer
> Process checks for company and pay all invoices.
> Troubleshoot problems from vendors.
> Process Paychex payroll for 200 employees.
> Train new employees on time and expense system.
Glenmede Trust Company of New Jersey, Princeton, NJ 2000 to 2005
Office Manager
> Assist portfolio managers with administrative duties, coordinate
vacation schedules and timesheets.
> Coordinate facilities management for office.
> Provide excellent customer service for clients.
> Coordinate lunch meetings and functions for clients.
> Monitor security for office.
> Assist marketing manager with presentations and mass mailings.
> Responsible for all office functions on a daily basis.
Commerce Bank, N.A., Mount Laurel, NJ 1998 to 1999
Phone Center Supervisor
> Completed management development program.
> Promoted to centralized customer service department
> Supervised and counseled 15 employees.
> Trained new hires to perform excellent customer service
National City Bank, Bannockburn, Illinois 1997 to 1998
Assistant Branch Manager/Senior Teller
> Performed all responsibilities of an Assistant Branch Manager.
> Open and close accounts
> Train new tellers.
> Provide excellent customer service.
> Demonstrated safety measures for branch.
> Processed payroll for branch
United States Navy, Great Lakes, Illinois 1996 to 1997
Enlisted person/Security - Honorable Medical Discharge
Sony Music, Pitman, NJ 1994 to 1996
Production Operator/Quality Assurance Technician
> Inspected all product before being shipped to vendors.
> Worked on a production line and manufactured compact discs
> Supervised manual production in supervisor's absence
SKILLS:
Microsoft Word, Excel, Solomon and Great Plains Accounting Software,
Timberline Accounting Software, ADP and Paychex Payroll Certifications,
Encore Payroll System,
Master Tax, Goldmine
EDUCATION:
Camden County College, 2004 - Associate in Science
Kappa Delta Pi Honor Society, 2003
Camden County College - Permanent Dean's List
FPC Certification - The American Payroll Association, 2009
Pharmacy Technician Certification - State of New Jersey, 2010
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