Project Manager Customer Service

Justine Bailey

*** **** ******** **.

Port Monmouth, NJ 07758

Tel: 732-***-****

E-mail: *********@*****.***

Objective: To augment my 6 years of technical and business experience within

Enterprise Data in the financial services industry by serving as a

Business/Data Analyst or Project Manager, focusing on the SDLC.

Education: NEW YORK UNIVERSITY New York, NY

Leonard N. Stern School of Business, The Langone Program

Master of Business Administration, May 2010

Specializations: Data Models & Decisions/Financial Systems &

Analytics; Entertainment, Media, & Tech

Award: Data Modeler of the Year Member Part-Time Leadership

Forum, Latin American Business Association, Asian Business Society,

Ski & Snowboard Club

University of Richmond Richmond, VA

Bachelor of Arts, Spanish, May 2002 Minors in Computer

Science and Business

Technical MS Project, Excel (Solver, Monte Carlo), Access, Visio, & SharePoint;

Skills: Crystal Reports; Mercury TestDirector; SQL, VB, HTML, JavaScript,

JSPs, XML, Perl, ksh, Java, C#; Windows, Unix, Linux

Experience: INTERNATIONAL SECURITIES EXCHANGE New York, NY

2009 Business and Market Data Analyst, Options Exchange

Wrote detailed requirement specifications and technical, functional,

and testing documentation

Communicated and enforced rule changes, fee schedules, and

permissions with market makers

Conducted testing with market makers for enhancements and upgrades to

the options trading system

Provided customer service and trading access with specific

permissions to all new and existing members

Maintained and enhanced central database for market data products

including all user/product info, business logic (quoting policies),

network settings, and configuration changes

MORGAN STANLEY New York,

NY

2003-2008 IT Associate / Systems Analyst, Enterprise Data Group

Created a new customer account approval system utilizing firm-wide

strategic infrastructure, such as organizational and enterprise data,

workflow and rules engines, and global documentation systems

Created customized reports for senior management to assess risk of

inactive accounts

Analyzed reporting software and negotiated with vendors to select

reporting tools

Managed Level 1 production support team, client integration team, and

development team

Solely responsible for Level 2 production support for 4 years,

globally 24/7

Functioned as a tech lead for each stage of the SDLC including all

testing phases and all documentation

Created and managed project plan and communicated all milestones to

senior management

Fall 2003 IT Analyst

Completed training and competency exams in various technologies for

future application development

Collaborated with business users to create a Windows Explorer

platform for Microsoft SharePoint

2002-2003 SONITROL Rutherford, NJ

Customer Support / Lead Developer, Securities Solutions

Created a brand new straight-through-processing application for the

entire sales process using the SDLC

Solely responsible for architecture, design, development, testing,

and implementation of the new system

Addressed administrative, operational, and sales related customer

issues

Summer 2002 MORGAN STANLEY New York, NY

IT Intern, Foreign Exchange Desk

Programmed enhancements to client-facing Foreign Exchange web site

according to requirements from senior management while maintaining

consistent design by working with Creative Services team

Summer 2001 AT&T Basking Ridge, NJ

IT Intern, Creative Services Team

Revised, updated, and created new designs for intranet and internet

1998-2002 University of Richmond Richmond, VA

Graphic Designer, Web Dev. Team; Technology Fellow, Multimedia

Language Lab; Spanish Drill Instructor

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