Manager Training

Sherwin A. Archibald, MBA/HCM

** ******* *****( Berlin, New Jersey 08009 ( 856-***-**** (

******@*******.***

CLAIMS Team Manager

Expertise: Training and Development...Bodily Injury and No Fault

Claims...Project Management and Development

Well rounded, goal driven and dedicated professional offering practical and

progressive career success in employee development, directing litigated,

property damage and medical claims handling. Facilitate innovate training

sessions utilizing continuous improvement and standard work to achieve

results. Recognized for propelling performance to unprecedented levels

through hands on leadership, creative training and development. Ability to

direct and motivate others by applying critical thinking using medical

records, disability information, property damage photographs and police

reports to resolve complex claims using a total cost management philosophy.

Talented in applying comprehensive analysis of employee training needs and

breeching performance gaps across all business units while achieving the

confidence of senior management. Excellent qualifications in cross-

functional project team leadership, gaining the trust of subordinates using

the servant leadership approach. Fully computer literate with expertise in

the use of Microsoft Office Suite, NICE, VERSION, SharePoint. Thrive on

opportunities to resolve problems within fast paced work environments.

Career Progression

LIBERTY MUTUAL INSURANCE COMPANY 2009 - Present

Bodily Injury Team Manager - Marlton, New Jersey

Selected to manage a team of 8 individuals with a 38 million dollar

exposure by providing leadership and direction across the team. Position

entails organizing, managing, and delivering employee development solutions

in business, leadership, and technical competencies. Provides technical

guidance to all team members to resolve complex coverage issues for

litigated claims. Applies comprehensive knowledge of insurance policy,

coverage and state regulation.

< Provide hands on leadership and motivation that fosters team

cohesiveness, accountability, and productivity by offering clearly

defined roles, expectations, and goals.

< Responsible for the direction of the Claims Team to ensure consistent

execution of process adherence and most probable outcome that exceeds

senior management's expectation and complies with regulatory and company

standards.

< Selected to map, develop and implement improvements for the Bodily Injury

Team Manager Role through the continuous improvement process.

LIBERTY MUTUAL INSURANCE COMPANY 2005 - 2009

No-Fault Team Manager- Marlton, New Jersey

Chosen to spearhead the development and implementation of the No-Fault

segmentation team, which included creating a unit of 10 individuals

responsible for improving the initial contact protocols. Chosen to lead

Bill Management Project, leveraged metrics, captured data and implemented

the office wide process to improve the efficiency of medical bills going to

the Central Billing Unit. Oversaw, trained, and motivated a team of 10

with varying levels of experience to accomplish this task.

< Managed 19 individuals including Claims Specialist, Field Claims

Specialist and Supervisors. Maintained appropriate reserves, ensured

compliance while providing technical guidance.

< Responsible for administrative and training functions of the unit,

ensuring all contained the most up to date training including Record

Retention and Health Care Management protocols.

< Assumed leadership following significant performance management gaps of

individuals and attacked with an aggressive training initiative to bridge

the performance gaps within the team.

LIBERTY MUTUAL INSURANCE COMPANY 2002 - 2005

Claims Specialist III - Saddle Brook, New Jersey

Merited promotion from a claims representative and identified as a mentor

for other claims specialist within the organization. Collaborated with

superiors and managers to determine the training needed for counterparts.

Chosen to oversee Rutgers job recruiting program, interview potential

candidates, reviewed resumes to identify and place candidates in the

appropriate department.

< Facilitate in person interviews with claimants and witnesses along with

conducting field investigations to ensure all claims are appropriately

investigated.

< Evaluate liability and negotiate settlements of medical bills with

medical providers to resolve and avoid litigation. Acted as the liaison

between the Bodily Injury Unit and Property Damage unit.

< Assessed training needs for Claim Specialist within the unit and coached

Claims Specialist how to identify fraudulent claims.

Education and Specialized Training

UNIVERSITY OF PHOENIX - Phoenix, Arizona 2006

Master of Business Administration in Health Care Management

RUTGERS UNIVERSITY - New Brunswick, New Jersey 2001

Bachelor of Science-Environmental Science, Focus on Health

Yellow Belt - Marlton, NJ 2009

Quality and Continuous Improvement Process

Managing Ineffective Performance - Bluebell, PA 2006

Diagnostic Model to determine root cause of ineffective performance

Front Line Manager Universal- Boston, MA 2007

Develop Personal Market Business Strategies

Contact this candidate