Engineer Technical

Location:

Posted:

June 17, 2010

Education:

ITT Technical Institute Canton, MI

Associate of Applied Science in Computer Networking Systems

Accomplishments

. National Technical Honor Society

. Honor Student, ITT Technical Institute

. GPA 3.3

Computer/Technical Skills:

System Administration: Installs, Configures, and Administers XP, Server

2003, and Linux Hardware: Desktop, Laptop, Printer support

Languages: HTML, XML, SQL, VB

Software: MS Office 2003/2007, MS Outlook, Adobe 8/9, IE 7

Ancillary Skills: TCP/IP configuration, Active Directory Management,

Network Support

Professional Experience

08/09 - 11/2009 Ipanema Solutions LLC

Title: Cable Engineer

. Responsible for the installation of network and telecommunication

systems for hospitality industry

. Utilize tools necessary for data and voice terminations

. Implement network design in accordance with client specifications

04/09 - 07/09 Eclipsys Corporation

Title: Helpdesk Coordinator

. Actively assist clients with technical issues related to

hardware/software failure

. Access client's system with use of Remote Desktop applications

. Log and update ticketing system in accordance with company policy

. Manage calls and email requests within SLA

. Escalate client's call to second level support as needed

09/04 - 04/09 Home Depot

Title: Merchandising Associate

. Provide leadership and training for new associates

. Navigate computerized database to retrieve product information.

. Merchandise products for consumer purchase

. Actively assist consumers with questions/concerns related to products

and services