Customer Service Manager

William C. Forge III

*** **** **. ***. * Huntington Beach, CA 92648 949-***-****

*******@*******.***

Business/Operations Manager

Visionary manager accomplished at strategic planning,

coordination/scheduling, cost control, developing and implementing process

improvements to business operating systems and project management.

Excellent communication, organizational and interpersonal skills for

managing and measurable bottom-line results.

Key Strengths Include:

Analytical Skills, Strategic Planning, Multi-tasking

Directive Management, Goal Achievement, and Excellent Communication

Skills

Maintaining working relationships with customers, vendors, and co-

workers

Exceeding customer expectations

Professional Experience

Construction Manager . Lennar Corporation- Aliso Viejo, CA (2005 to 2009)

Hired to supervise the construction and completion of new home

development. Responsibilities included planning and maintaining a

production schedule, quality assurance, expense control and city

inspections for Certificate of Occupancy. Single family and Type V 1-

hour construction. Versed in blueprint reading, RFIs, and UBC.

Awarded additional responsibilities as a Customer Service Representative

in 2008. Responsibilities included identifying issues for home owners,

producing solutions plans, and scheduling subcontractors to fulfill

contractual requirements for home repairs.

Streamlined initial build schedule 3 working weeks by reassessing

time allowances for subcontractors, reorganizing trade progression,

and flawless communicating and planning.

In 2007, my team built and closed 130 homes and generated roughly

$60 million of revenue. Every home was delivered on time with zero

defect.

Supervised 40-50 subcontractors throughout the construction

process.

Received an average score of 9.72/10 Overall Customer Satisfaction

on J.D. Power proprietary survey during the year spent as a customer

service representative.

Project Supervisor . A.G. Cassar Management- Westland, MI (2004 to 2005)

Major renovations on rental properties supervised from start to

completion. Collaborated with company owner to make final decisions as

well as the best use of company resources. Other responsibilities

included showing apartments as necessary and participating in the

leasing process.

Event Supervisor . Universal Valet- Sylvan Lake, MI (2001 to 2003)

Supervised and coordinated for on-site operations during valet events.

Responsible for collecting funds, the safety of up to 300 cars, and

managing valet crews ranging between 3 and 20 people. Customer

satisfaction was always paramount.

Educational Background

B.S. Degree/Food Industry Management. Michigan State University

Seminars and Training: OSHA . EPA Regulations . UBC Building Code . Hilti

Firestop Systems . First Aid

Computer Skills: Windows XP/Vista . Microsoft Office . Open Office .

BuildPro . Lotus Notes

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