Customer Service Executive Assistant

Katrina Jensen

**** *. *** **. *** Angeles, CA **017 559-***-**** **********@***.***

Executive Assistant- Administrative Assistant- Customer Service

To work in the growing organization as an executive assistant where the perfect blend of

my 10 years experience and enhanced skills can help in maximizing the profit of the

company. I would like to execute my potential and sense of obligation for fulfilling the goals

of the organization.

Professional Experience

Executive Assistant Fresno, CA 2009-2010 1ST CHOICE CAPITAL

• Supervised the day to day activities within the customer service department for the

framework of established policies and procedures. Responsible for the staffing

level of the department. Recommended solutions for customer’s complaints.

Communicated, implemented and interpreted new and existing policies and

procedures to staffs within the department. Coordinated with other departments to

resolve issues involving the customer service and closely related departments.

Executive Assistant Fresno, CA 2007-2009 SPLIVALO LAW FIRM

• Provided high level administrative support by conducting research, preparing

statistical reports, handling information requests, and performing clerical functions

such as preparing correspondence, receiving visitors, arranging conference calls,

and scheduling meetings. Trained and supervised lower level clerical staff.

Liaison between all impacted departments to ensure proper communications and

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reporting practices.

Planned and coordinated corporate events and presentations for related on and off

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site meetings.

Organized the details of special events, travel arrangements, corporate agendas

•

and itineraries.

Managed capital purchases, directed vendor relations, generated and maintained

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equipment tracking records.

Process monthly expense reports reflecting supporting documents and budget

•

code indexes.

Coordinate and maintain weekly attendance and annual vacation records.

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Private Banker Glendale/Fresno, CA 2000 2007 BANK OF AMERICA

• Managed the customer service operations, which dealt directly with customers and

is the first point of contact. Developed, tracked and reported key performance

measurements for the unit. Developed and implemented process and procedures

to improve operational efficiency. Oversaw cross functional work relations that

were targeted to resolve issues raised by customers.

Ensured delivery of excellent customer service through fast and accurate

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processing of orders, communication, and coordinating with other departments to

resolve inquires. First point of customer contact for general inquiries like pricing,

products, scheduling etc. Built and maintained business relationship with clients by

providing prompt and accurate service so as to promote customer loyalty.

Exceeded quarterly sales goals and expectations in my department and created a

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new system for production of new and existing clientele.

Education

• California State University, Fresno Bachelor of Arts Design 2009

Cum Laude

• Fresno City College Associate Degree 2007

• Allied School of Real Estate California Real Estate Sales Certificate 2010

• Notary Public 2009 current

Computer Skills

Windows XP, Macintosh, MS Office, Word, Power Point, Access, Publisher, Outlook,

Photoshop, Illustrator, Excel, Point, Auto CAD, Coin bank center systems.

Honors

• Presidents List: Spring 2007, Spring 2008, Fall 2008, Spring 2009

• Deans List: Fall 2006, Fall 2007

Organizations

• Set Decorators Society of America 2007 current

• American Society of Interior Design 2006 current

Additional references available upon request Page 2

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