Information Technology Management

Andre’ C. Turner

P.O. Box **** 412-***-****

Pittsburgh, Pa., 15213 *****.********@*****.***

OBJECTIVE STATEMENT

Seeking a position in the information technology field with an emphasis in Network

Administrator.

EDUCATION

Bachelor of Science in Information Technology April 2013

Emphasis Area: Network Administrator

Kaplan University

GPA 3.8/4.0

Relevant Courses

•

• Academic Strategies for the IT • Composition and Writing

•

Professional Computer Hardware and Operating

• Software Applications Systems

HONORS

Presidents’ List

Dean’s List

EXPERIENCE

Transportation Coordinator January 1997- September 2007

Iron Mountain, Pittsburgh, Pa

• Managed and scheduled the daily activities of transportation personnel.

• Established routes of deliveries / pick-ups of materials.

• Assisted management with transportation logistics.

• Answered inbound calls in support of customers needs.

• Worked as a liaison for customer related concerns with deliveries and pick-ups.

• Performed warehousing and inventorying duties of materials associated with records

management.

• Performed performance evaluations of personnel and services based upon customer

service.

Help Desk Analyst October 2009 – Present

Pomeroy IT Solutions, Pittsburgh, Pa

• Answer questions and resolve problems via telephone and email.

• Open problems tickets.

• Reset users’ passwords and fix printers via through internet.

COMPUTER SKILLS

•

• Microsoft Word • Internet research

• Microsoft PowerPoint • Software Installation

• Microsoft Excel • Hardware Installation

• Wireless Router

• Troubleshooting

Contact this candidate