Developer Technical Writer

Application Expertise

After Effects FrameMaker InfoPath Photoshop Visio

CorelDraw FrontPage MadCap PowerPoint Word

Analyzer

Dreamweaver HomeSite MadCap Capture Premiere

eDrawings/3DVI Illustrator MadCap Flare RoboHelp

A

Encore InDesign OpenOffice RoboHTML

[pic]

Development Tools

Adobe PDF tools CSS HTML SourceSafe

Clarify DHTML JavaScript XML

ClearCase DITA SharePoint

[pic]

Education

. 1989, BA Communications, Rivier College, Nashua, NH

. 1985, AS Computer Systems, Daniel Webster College, Nashua, NH

[pic]

Employment History

Principal Technical Writer (10/2005 to present)

Mercury Computer Systems, Inc.

Developer/manufacturer of multicomputers for the power computing community.

Technologies include embedded computing, system networking (EoRIO, sRIO,

RapidIO, Gigabit Ethernet), multi-core processor-level programming, and

open architectures.

Responsibilities

. Sole writer for the Linux tools (Performance Computing) group. Wrote API

and SDK user and installation guides.

. Designed and created HTML help to embed into the Eclipse IDE.

. Lead hardware writer for the first Cell Technology Evaluation System.

. Created the API guide for MultiCore Framework, the first product designed

specifically for programming the Cell processor.

. Led a cross-functional team to implement Doxygen as documentation tool

for developers.

. Created graphics and presentations for internal initiatives, and designed

and created graphics for DVDs and splash screens.

. As information designer, maintained existing and created new FrameMaker

templates, designed templates for and implemented MadCap Flare, including

training writers.

. Redesigned the documentation set, including API guides, hardware user

guides, getting started guides, site preparation guides, liner notes, and

release notes.

. Acted as the group's "tools" person, troubleshooting and aiding other

writers, researching, implementing and managing tools, training writers,

managing licenses, and determining the technology direction for the

group.

. Wrote and maintained the group's styles and practices guide.

. Initiated content reuse practices, including working with IT to establish

source control and product delivery, and moving the group to XML for more

efficient content sharing.

. Instituted new practices for developing graphics based on mechanical

engineering 3-D models, reducing illustration turnaround time from days

to minutes.

. Acted as the group's legal liaison, researching copyrights and

trademarks, and working with the legal department to determine practices.

. Acted as point person for interacting with writers at satellite

facilities.

. Created and gave instructional presentations on: Structured Writing,

Moving from FrameMaker to XML, and Minimalism (including info mapping and

STE).

. Developed InfoPath forms and SharePoint Designer workflows for internal

Continuous Improvement Web site.

. Acted as SharePoint admin, creating and updating how-to materials and

practices that govern the group's processes, including ISO requirements.

. Acted as liaison to marketing group for information/content sharing.

. Working with Customer Support, instituted usability testing on software

installation procedures and developed new site preparation documentation.

. Instituted a SharePoint-based collaborative documentation review site,

which made the doc review cycle faster and more accessible to busy

engineers.

. Created illustrations for my own work as well as for other writers and

other departments.

Technical Writer (Consultant - 7/2004 to 10/2005)

J. P. Sercel Associates

Developer/manufacturer of excimer and diode-pumped solid-state laser

micromachining systems and control software.

Responsibilities

. Researched, wrote and illustrated hardware and software guides for custom

micromachining systems used for research, wafer fabrication and industry-

specific applications.

. Developed customer and internal training DVDs including scripting,

illustrations, filming, editing and DVD production.

Senior Information Developer (Consultant - various dates)

Intelitek, Manchester, NH

Developer/distributor of manufacturing technology curriculum systems.

Technologies include electrical/electronic theory, plastic thermoforming,

structural testing, CAD/CAM/CNC, robotics, material handling, hydraulics,

pneumatics, sensor technology, quality control and flexible manufacturing

systems.

Responsibilities

. Researched, wrote and illustrated curriculum for bundled manufacturing

technology systems used in secondary and post-secondary educational

institutions.

. Wrote manufacturing assembly procedures and create exploded view

drawings.

. Created an intranet site containing manufacturing assembly instructions,

including exploded view and connection drawings.

. Created an intranet site for customer support technical notes, including

hardware and software troubleshooting procedures, upgrades, and company

confidential materials.

. Performed usability tests on Web-based distance learning software.

. Edited and rewrote distance learning curriculum.

Senior Technical Writer/Illustrator (Consultant - various dates)

SeaChange International, Maynard, MA

Developer/manufacturer of broadcast and cable television automated video

insertion system, interactive television, and satellite transmission system

hardware and software.

Responsibilities

. Researched, wrote and illustrated master control system and remote site

(headend) hardware and software user guides and online books for video

insertion systems including installation and command line interface.

. Researched, wrote and illustrated hardware installation and site

preparation guides for satellite transmission systems.

. Performed project planning and management.

. Created new and updated existing illustrations for hardware user guides.

Senior Information Developer (Consultant - 02/2001 to 07/2002)

Aspect Communications, Chelmsford, MA

Developer of Windows and Unix customer relationship portals to integrate

enterprise resources, coordinate customer transactions and manage business

processes across various communication channels.

Responsibilities

. Researched and wrote hard copy user documentation for fax to voice

application.

. Researched and wrote user and professional services hard copy

documentation for data driven language functionality (SQL database).

. Researched, wrote and designed online user documentation for Web-based

DB2 historical reporting tool (relational database).

. Researched and rewrote IP contact suite installation guide.

. Researched, rewrote and redesigned online user documentation for Web-

based admin resource management tool.

. Participated on project teams.

. Redesigned and edited agent Web interface online help.

. Designed and wrote online agent quick reference guide.

. Determined cause of and corrected FrameMaker template errors.

. Created graphics for above-mentioned documentation.

. Assisted the editing staff in reviewing documentation suite.

Senior Technical Writer (2000 to 2001)

Kana Communications, Manchester, NH

Developer of Windows and Unix e-business enterprise relationship management

(eRM) solutions based on a Web-architected platform including telephony,

VoIP, e-mail, I-mail, chat and customer interaction call center

applications.

Responsibilities

. Acted as project team lead and lead writer on customer interaction,

telephony, chat and e-mail functionality integration including user

interface documentation, object-oriented language reference, system

administration reference (client/server, SQL and DB2 database

interaction), customization reference and XML business service reference.

. Researched, wrote and designed Web help utilizing HTML, ASP and

JavaScript.

. Performed project planning and management including documentation

planning, participating on project teams and supervising and scheduling

work of contract writer.

. Developed FrameMaker templates.

. Wrote installation guide for professional services group including

generating PDF and follow through to printer.

Senior Technical Writer (Consultant - 1997, Permanent - 1998 to 2000)

PADS Software, Marlborough, MA

Developer/manufacturer of Windows-based EDA development tools including

schematic capture, PCB design and layout and autorouting.

Responsibilities

. Researched, wrote and designed context-sensitive online Help, HTML Help,

PDF concepts guide, online and hard copy tutorials.

. Wrote and maintained company style guide.

. Evaluated GUI usability and conformance standards.

. Mentored junior staff.

. Performed project planning and management including developing

documentation plans and participating on project teams.

. Created graphics for marketing.

Senior Technical Writer (Consultant - 1998)

Agfa-Gevaert Group, Wilmington, MA

Senior Technical Writer (Consultant - 1998)

InterChip Systems, Inc., North Andover, MA

Senior Technical Writer (Consultant - 1997 to 1998)

Gillette, South Boston, MA

Senior Technical Writer/Illustrator (1990 to 1997)

Light Machines Corporation, Manchester, NH

Technical Writer/Illustrator (1987 to 1990)

International Shoe Machine, Nashua, NH

Specification Engineer (1986 to 1987)

Raytheon Company, Bedford, MA

Component Engineer (1983 to 1985)

Analytyx, Hudson, NH

Specification Writer (1981 to 1983)

Data Instruments, Lexington, MA

Weapons Control System Mechanic (1977 to 1981)

United States Air Force, George AFB, Victorville, CA

Contact this candidate