Manager General

Heshmat Osman Ibrahim

Mobile No. +2-012*******

Email: ***********@*****.***

Professional Synopsis

A creative, Professional with over than 17 years of experience in food &

beverage industry serving World's leading Companies in UAE and Egypt for

Opening & management restaurants.

. Able to motivate personnel to high performance standards and

excellence. Interact well with people of diverse backgrounds,

cultures, professional levels.

. Strong team work, communication, leadership, and multi-tasking skills.

Objective

Join a multinational organization to make the best use of my experience and

qualification, develop my interpersonal skills, and keep moving to higher

positions.

Proven Areas of Expertise

?Team Building/Leadership skills ?Training and pre opening

?People and service orientation ?Coaching and counseling

?Target and profit oriented ?Plan and schedule ability

?Performance Appraisal & staff ?troubleshooting Management

supervision

Career Summary

Saleh Bin Lahej Group, Hospitality Division UAE

(Its main brands are "Chili's, Romano's Macaroni Grill & Kenny Rogers, The

Pizza Company, Cantina Laredo & ElChico)

From June 1997 till date

Operation manger Elchico Jan.

2009 - Tell date

(New Concept - operating & opining)

Restaurant General Manager

(Certified Training Store) Chili's

Sep. 2006 - Dec. 2008

Restaurant General Manager

(New Concept Pre-Opening Team) The Pizza Company

July 2005 - Aug 2006

Restaurant General Manager

(New Concept Pre-Opening Team) Kenny Rogers

Dec 2004 - June 2005

Restaurant General Manager

(Pre-Opening Team) Chili's May

2002 - Nov 2004

Restaurant General Manager Chili's Jan

2002 -April 2002

Restaurant Manager Pre-Opening Chili's

Nov 2000 - Dec 2001

Restaurant Manager Chili's May

1999 - June 2000

Training Opening Team Chili's June

1998 - April 1999

Food server/Bartender Chili's June

1997 - May 1998

Tropicana For Project Cairo-Egypt

(Its main brands are "Chili's, Studio Misr, Souk Elsamak-Broadway Planet)

From April 1995 till May 1997

Food server/Bartender Chili's April

1995 - May 1997

Sheraton Heliopolis (5 stars Hotel) Cairo-Egypt

From June 1992 till March 1995 Busboy, waiter

Achievement

. Open 17 locations in the UAE as an Opening team (Chili's, Kenny Rogers, &

The Pizza Company).

. Trained 32 managers for the new openings.

. Develop new concepts " Kenny Rogers Roasters, The pizza company,

Elchico,Cantina Laredo "

. Achieve the budget for 3 consecutive years.

Duties and Responsibilities

. Develop and manage operating budget of restaurant.

. Provides direction, coaching and leadership for all managers,

supervisors, and staff, including training, safety and sanitation and

company policies and procedures.

. Understand of all FOH (Front of the House) and BOH (Back Of the House)

systems and Operations. Demonstrate the ability to run effective shifts

in all aspects of the restaurant.

. Responsible for meeting the restaurant's financial goals, including sales

building (by providing exceptional great service 100% of the time); labor

(through use of assessments and scheduling with crews control);

developing and retaining the very best team members

. Ensures the management teams continued development and focus on providing

great service.

. Motivate all the staff and teach the leadership skills

. Ensures 100% effectiveness of training

. Maintains monthly Cost of sales & Total sales.

. Trained and develop Managers and supervisors

* Ensures effective rollout of all food & beverage features, and ensures

that necessary testing is complete.

* Coordinates training, development and scheduling of Training

* Complete all team members' performance evaluations and hand over to the

General Manager.

Computer Skills

. Working on Micros, Par, Aloha software

. Microsoft word, excel, power point, outlook and internet.

Education Qualification

. High diploma Hotel & tourism industry - Cairo institute, Egypt

-1992

. Intensive Business English Course - British Council

-1996

. Microsoft Office Package Course.

-1996

Seminars and Training

. New concept training (new stores) - Nov 2004 to Jan 2005 Manila

(Philippine)

. Leading teams for high performance - 2007

. QMS (quality management skills) - 2008

Personal Details

Nationality : Egyptian

Date of Birth : 14-07-1971

Martial status : Married

Visa Status : Residence

Languages : English / Arabic

Reference

. Mr. Wessam Eldin Shehatta Development director Gourmet Gulf

Company +971*********

. Mr. Mohamed Al Qssabi Vice president Emirates

international Restaurants +971*********

. Mr. Sabry Bakry Operations Manager Emirates international

Restaurants +971*********

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