Manager Customer Service
Resume:
Urell N Jennings
***** ****** ****** ** *** d**3
Austin, TX 78750
*********@*****.***
Education
New Horizons training center austin,tx
October 2009- March 2010
Certifications training in the following areas at New Horizons Training center
A+(software training,hardware training)
Server +
Network +
Security+
MCSE
CCNA (ICND1 & ICND2)
ITT-Technical Institute Austin, TX
Associate Degree in Applied Science in Computer Networking System
Maintained honors or highest honors
Graduated September 2008
Graduated with Honors
Loyola University New Orleans La
Computer Information Systems Major
2001-2003
GPA 3.1
Louisiana State University Baton Rouge, La
International Business Administration Major
1987-1989
GPA 3.0
Future Goals
Certification in the following areas IT Security +, Cisco certified Security
professional,Cisco Cerified Network professional and Cisco Certified wireless security
professional.
Employment History
Temporary agency (sperion)
customer support/technical support
february 2010 - march 2010
Rackspace Hosting
Technical Network Assistant in Network Security
September 2008 - December 2008 Intern
Austin, TX
Aerotek staffing
Test operator 2
October 2007 - February 2008
Austin, TX
My job was to receiving routers and switches into inventory, and then testing
each board in three different stages to make sure all boards meets company
specs.
Sears Call Center
Refund OM Manager
November 2006 - February 2007
Austin, TX
Reviewing accounts to verify that a refund was due or set account to be reviewed
by my supervisor. Set accounts for review at a later date if all need information is
not present or available at that time.
Xbox Call Center
Inbound Technical Support Agent
2006
Austin, TX
Helping Xbox customers with their Xbox Live accounts and problems ranging
from connecting to Live or certain billing issues.
Dollar General Inc.
Assistant Manager & Third Key
2004 - 2006
My duties included setting up store displays, making sure all paperwork is
complete by end of day and making sure deposits are dropped at end of day.
New Orleans La (Assistant Manager)
Austin TX (third key)
Radio Shack Inc.
Assistant Manager
1998 - 2003
I worked with customer on a wide array of items ranging from a cell phone to
circuit switches. I was in charge of 6 to 8 employees and I made sure each
employee completed all tasks that were required for that day. I made sure daily
paper was processed, file correctly and daily deposits were drop each night.
Skills
6 months training as a Manager Trainee with Radio Shack Inc. Completed class
and pass all required test to be considered for Manager Position within the
Company.
Good knowledge of Microsoft server 2003.
Good knowledge of Microsoft Active Directory.
Good working knowledge of Microsoft products.
Good working knowledge of Microsoft Excel, PowerPoint, Word and
Spreadsheet.
Good working knowledge of Microsoft desktop.
Knowledge of Web Design and Scripts.
Good knowledge Linux (Red Hat Fedora, Unbuntu, SUSE).
Good knowledge of Database Management.
Good knowledge of SQL.
Good knowledge of routers and switches technology.
Good knowledge of Wireless Network Technology.
Great customer service knowledge base on my work experience with Radio
Shack Inc and Dollar General inc.
Good working knowledge of testing stations for Cisco boards based on my work
experience with flextronics.
Knowledge of AIX and ASA firewall.
Knowledge of MAC OS.
Good Knowledge on Inventory methods and devices
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