Management Project
Resume:
Linda Belliveau
Worcester, MA 01605
e-mail: *****.*********@*****.***
Writing samples available at: http://webpages.charter.net/sn0wc0ne/
Summary
o Experienced Technical Writer with many years of experience in the
software and hardware industry.
o A strong team player and individual contributor with initiative and
excellent communication skills. Recognized by management for strengths in
meeting deadlines and improving product usability.
o Experienced with a variety of products, including high-performance mobile
broadband services and hardware, storage software and hardware,
client/server, time and attendance software and database products.
o Experience with XML, single-sourcing, modular documentation, and
Information Mapping.
o Have produced hard copy and online documentation including programming
guides, API guides, user guides, configuration guides, installation
guides, release notes, and Windows online and HTML Help.
o Developed and delivered Arbortext Epic XML editor onsite training and
o Background in Instructional Design, enabling me to develop new or adapt
product documentation to training materials.
Tools
Authoring and Graphic tools: Adobe Acrobat, FrameMaker, Structured
FrameMaker, Illustrator, and Photoshop, Quadralay ePublisher, Robohelp and
RoboHTML, Dreamweaver, Microsoft Word for Windows and Macintosh, PaintShop
Pro, Visio, Epic XML Editor
Content Management Systems: Subversion, Microsoft SharePoint, Vasont by
unicode, CMS content management system, Intra.doc! document management
system, Visual Source Safe, Xerox DocuShare
Professional Experience
Principal Technical Writer
Airvana, Inc., Chelmsford, MA, February 2007 to present
o As project lead for Airvana UMTS HubBub, a personal FEMTO cell base
station that transmits voice and data cellular signals in a home or
office:
o Coordinated writing, production, and translation
o Updated template, graphics, and edited the UMTS HubBub User Guide.
o As writer for Airvana CDMA:
o Participated in HubBub usability testing.
o Updated template, graphics, and edited the CDMA HubBub User Guide,
and Getting Started.
o Updated CDMA Femtocell Service Manager Installation and Update
Guide
o With each release, update System Overview, Network Element Command Line
Interface Guide, Logs Reference, and Software Installation Guide for the
Nortel Networks CDMA 1xEV-DO product for CDMA 1xEV-DO networks.
o Working with a database administrator and XML consultant, devised,
tested, completed, and documented procedure for converting structured
FrameMaker files to XML for loading into and creating documents from
database. This procedure streamlined the process to capture new commands
and logs for the Command Line Interface Guide and Logs Reference.
Principal Technical Writer
Hewlett-Packard Corp
through nSight, Inc., Marlborough, MA, May 2004 to January 2007
through Horizon Interactive, Marlborough, MA, February 2001 to April 2004
o As contract writer, created documentation for Network Storage Solutions
applications, including multi-pathing software, Brocade and McDATA Fibre
Channel switches and host bus adapters, and remote boot strategies, and
HP OpenView Storage Management Appliance Web-based host site for the
aggregation, organization, navigation, installation, and launching of a
variety of HP storage services and tools. Designed and created product
installation and user guides, application notes, release notes and HTML
Help. Installed and ran software products to develop and test
documentation.
o As project lead, coordinated writing, production, and translation of
product documentation.
o As a member of the single-sourcing team:
o Converted FrameMaker documentation to XML, test DTDs and
style sheets, and share common documentation across the
product sets, reducing page count, and creating cost savings
o Developed, test, and troubleshoot modularization processes
using Vasont content management system
o As project lead, coordinated writing, production, and translation of
product documentation. Merged doc sets for product families, reducing
page count, improving usability and accuracy, and decreasing delivery
costs.
o Served as onsite liaison between Horizon Interactive writers and HP
documentation management. Generated new business for Horizon Interactive
by actively seeking and delivering new projects.
o Participated in team of editors and writers to develop HTML-based help
style guidelines.
Principal Technical Writer
Kronos Incorporated, Chelmsford, MA, January 1999 to February 2001
o Project lead for writing team, designed and created printed documentation
and STC award-winning Windows online help for the labor management
software. Documentation includes database reference and administration,
product installation, and user guides. Installed and ran software
products to develop and test documentation to ensure accuracy.
o Researched, tested, and selected HTML-based Help tools for the
Technical Publications group.
Data Manager
GTE Internetworking, Cambridge, MA, April 1998 to December 1999
o Evaluated, administered, and coordinated training for the Intra.doc!
document management system (DMS) for Documentation Services, Year 2000
Program, and other GTE documentation.
o Hired, trained, and managed DMS writers/data loaders.
o Provided support for documentation standards, evaluated tools and
technology, mentored junior writers, and provided leadership for on-site
contractors.
Documentation Project Lead/Technical Writer
FileNET Corp., Costa Mesa, CA, September 1997 to April 1998
Project lead for writing teams and successfully produced Windows online
help and PDF documentation for Panagon Documentation Warehouse for SAP, and
other software products that are used for archiving, accessing, and storing
enterprise documents. Coordinated efforts of local and offsite writers,
production, translation, and marketing project management groups to provide
accurate documentation on schedule.
Principal Technical Writer
VMARK Software, Inc., Westboro, MA, June 1993 to March 1998
o Designed, developed and delivered STC-award winning Windows online help
and printed system administration documentation, reference manuals, and
quick reference cards.
o Led conversion effort from FrameMaker 5, Microsoft Word, and Word Perfect
documents to PDF documents for a 16-volume documentation set, improving
documentation usability for customers and customer support personnel.
o Provided system administration for Technical Publication's documentation
management system CMS (Configuration Management System).
Instructor
Worcester State College, Worcester, MA, January 1996 to May 1996
Designed, developed, and taught Technical Writing for Communication to
undergraduate students.
Education
o M.Ed. in Instructional Design, University of Massachusetts, Boston
o Certificate of Advanced Study in Technical Writing, Clark University
o M.Ed., Health Education, Worcester State College
o B.S., Human Nutrition, University of Massachusetts, Amherst
Professional Development courses include: Microsoft Project, Project
Management, Arbortext Epic Editor, Vasont content management system,
RoboHTML, Macromedia Dreamweaver, Adobe Illustrator, Adobe Photoshop,
Intra.doc! System Administration, HTML Help development, Visual Basic,
ISO 9000 Standards, Information Mapping, FrameMaker, and Modular
documentation
Awards
o Outstanding leadership, Airvana Technical Publications, 2007
o Participated in the writing team that received an Society of Technical
Communication's (STC) Honorable Mention award for the Kronos Workforce
Timekeeper Online Help System
o Participated in the writing team that received an STC Certificate of
Merit for the VMARK Windows Online Help for UniVerse for Windows NT
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