Customer Service Manager

Mark A. Berntsen

**** ******** ******

Indianapolis, Indiana 46220

317-***-**** (home) 317-***-**** (cell)

*********@*****.***

CAREER Challenging position with a growing company where my

OBJECTIVE strong customer service skills will make a positive

impact on the company.

CAREER Manage staff of six to forty employees.

SUMMARY Operate and maintain theater projectors.

Streamlined and maintained membership information

using FoxPro database for an organization of 1,000

members.

Imported data, reformatted and scrubbed for auditing.

Maintained computer system for monitoring engine

testing for Ford.

Organized and deployed all computer equipment coming

into Eli Lilly.

Technical support for Novell and NT systems.

Available to work any shift and any hours.

Willingness to relocate.

EDUCATION A.S., COMPUTER INFORMATION TECHNOLOGY, Indiana

Wesleyan University. Marion, Indiana. To be conferred

September, 2011.

RELATED General Manager, Great Escape Theatre, Noblesville,

EXPERIENCE Indiana, 2004-Present.

Manage employees (recruit, terminate, counsel, review,

schedule etc

Handle all aspects of maintaining building.

Plan and schedule movie times for maximum profit.

Assist media with show time ads and promotions.

Order and organize all products for company.

Maintain high customer service and work with the

community to create positive relationships.

Analyze and compile: daily, weekly and monthly

statistics for the corporate office.

Programmer Analyst, Myers and Stauffer LC,

Indianapolis, Indiana, 2003-2004.

Compiled data sent in from clients, converted to

in-house data base.

Mark A Berntsen Page 2

RELATED Systems Analyst, iSymetry, Alpharetta, Georgia,

EXPERIENCE 2002-2003.

(Continued) One of a team of four who worked 24 by 7 to support

the computers used for monitoring engine testing for

Ford.

Lead Deployer / Receiver, Xerox Connect, Indianapolis,

Indiana 2000-2002.

Participated in meetings with Eli Lilly management to

streamline the deployment of new computer equipment

throughout the company.

Internal Technical Support, IBM, Indianapolis,

Indiana. 1995-2000.

Novell and NT network support including servers,

Arcserve backup system, database loading and batch

file set up.

VOLUNTEER Financial Secretary, Knights of Columbus, 1999-2005.

WORK Kept membership records and billed for annual dues to

club of 1,000 members.

Board member, Northside K of C Club, 2002-2004.

One of eight board members meeting monthly to run the

for profit club.

Primary board member leading the annual summer

festival.

Cook, Band Camp, Bishop Chatard High School,

1998-2002.

Spent my vacation each summer cooking lunch and dinner

for the marching band.

Poll worker, Marion County Election, 2007-2009.

Work primary and general elections.

REFERENCES Available upon request.

Contact this candidate