Manager Customer Service
Resume:
George T. Doherty
Bayonne, New Jersey
Home: 678-***-****
**************@***.***
SUMMARY
An experienced and proven operations leader, skilled in
communications, employee development and team building.
Proven ability to analyze warehouse operations and
growth opportunities, provide strategic and
Tactical solutions that improve performance and
efficiency while reducing costs.
Expertise in 3 PL Distribution Centers, CEIL Warehouse Management
System, staff development, Warehouse Operations Management, and
Departmental coordination.
A results oriented individual who demonstrates sound business
judgment along with performing well developed planning, and leadership
expertise in problem resolution, policies and procedures.
MANAGEMENT OVERVIEW:
Established a 25 year record of career growth within the field of start-
up/distribution and operations management Skilled at ensuring maximum
utilization of personnel, Successes include: (A) coordinating all phases of
distribution operations; in-bound material storage/utilization, inventory
control, shipping/receiving operations, quality control, warehousing and
(B) improving flow and efficiency of facility operations, streamlining
procedures, and increasing overall productivity of personnel.
PROFESSIONAL EXPERIENCE
2007- Present APL Logistics
APL is one of the leading international providers of integrated logistics
services. We provide support to industry and trade in land operations, in
world-wide air and sea freight, and in all the associated logistics
service.
Facility / Account Manager (Managing 174+ personnel; 10 direct reports)
. Overseeing all operation functions of a 270,000 square ft. facility; 3
operating shifts.
Devising plans to increase productivity with fewer employees.
. Helping produce facility floor plans to increase quality production of
Picking, Packing, Shipping and Receiving areas.
. Plan overall distribution services to ensure customer requirements are
met in an efficient and cost effective manner. Communicate and
interact with customers, customer service, sales, and vendors on
service and programs design to meet customer strategic needs.
Page 1 - Resume George T. Doherty
2000 - 2006: Kuehne-Nagel
Germany/Southa
ven, Ms
A leading global provider of integrated logistics and supply chain
solutions that have
Global activities in sea freight, airfreight, overland and contract
logistics with a focus on providing
IT- based supply chain management services
Sr. Warehouse Operations Manager (Managing 280+ personnel; 16 direct
reports)
. Overseeing all operation functions of a 500,000 square ft. facility; 3
operating shifts.
Devising plans to increase productivity with fewer employees.
. Helping produce facility floor plans to increase quality production of
Picking, Packing, Shipping and Receiving areas.
. Consistently improving efficiency by varying personnel levels and
daily assignments through the requirements of all vendors.
. Handling personnel concerns in accordance with company polices.
. Controlling activities surrounding the equipment and machines used in
the fulfillment center with regards to safety & expense.
. Managing customers' problem orders & systematic exceptions.
. Reconciling inventory valued at 75 million dollars in a 500,000 sq.
ft. facility
. Using expertise is warehousing distribution in overseeing manpower
development, labor force stabilization, and reduction of equipment
operations costs and control of equipment maintenance.
1999 - 2000: Warehouse Ostheimer
Germany
Warehouse Operations Manager (Managing 125+ personnel; 7 direct reports)
. Overseeing all operation functions of a 225,000 square ft. facility; 2
operating shifts.
. Devising plans to increase productivity with fewer employees.
. Helping produce facility floor plans to increase quality production of
Picking, Packing, Shipping and Receiving areas.
. Consistently improving efficiency by varying personnel levels and
daily assignments through the requirements of all vendors.
. Handling personnel concerns in accordance with company polices.
. Controlling activities surrounding the equipment and machines used in
the fulfillment center with regards to safety & expense.
. Managing customers' problem orders & systematic exceptions
. Tracking and advising management of ways to maximize space,
productivity and preplanning for maximum inventory turn, while at the
same time minimizing problem solving, inventory levels and manpower
requirements.
. Providing daily, weekly and monthly reporting of productivity and
inventory accuracy used by management to make data based business
decisions.
. Using expertise is warehousing distribution in overseeing manpower
development, labor force stabilization, reduction of equipment
operations costs and control of equipment maintenance, streamlining of
inventory movement throughout departments.
1996 - 1999: Viking Direct (Office Depot)
Germany
Assistant Operations Manager
. Interacting with all departments to guarantee that the direction and
objectives of the Distribution Center are obtained.
. Training & motivating personnel to achieve high levels of productivity
and performance
. .Developing effective business relationships with senior management
(internal and external customer) assisting upper management in
establishing performance objectives and strategic planning.
COMPUTER SKILLS:
Advanced skills using the following software:
. Fluent in most Microsoft applications - Access, Excel, Word, Power
Point and Microsoft Outlook.
.
Warehouse Skills:
. Knowledge of Radio Frequency Technology, and licensed Instructor in
Forklift Safety Operations Training.
LANGUAGE SKILLS:
. German: Fluent in Word and Writing. Business German
Education:
. 1986-1990 Attended Big Bend University for Logistics in Frankfurt
Germany and received Bachelors Degree in Business Management.
. 2007 attended and passed Lean Practitioner course. Am certified Lean
Practitioner
Military Background:
. 1981-1991 United State Army Europe, attained the rank of SSG attended
PLDC, BNOC and ANOC, was assigned to HHC 3rd Brigade 3rd Infantry
Division Aschaffenburg Germany as Brigade Logistics NCO.
. I received 3 Good Conduct Medals, 4 Army Commendation Medals, 3 Army
Achievement Medals and nominated twice for Sword of Freedom for
Logistics.
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