Network Software

Herd Little ***

**** ******* ******, *******, ** 48213, 313-***-****

********@*****.***

SUMMARY OF QUALIFICATIONS

. Over 20 years of successful experience in the development and

installation of customized servers and work stations, desktop support,

network printers/faxes installation and support, network support,

software and hardware roll-out, PC troubleshooting and repair, cable

installation.

. Extensive experience troubleshooting and correcting computer,

printers/faxes, scanners, and network problems.

. Significant experience in team leadership and management.

. Proven ability to communicate effectively with all clients to ensure the

viable resolutions to business and technical issues.

. Technical Expertise: Windows 98, Pro 2000, XP, Windows Server 2000 &

2003, Access, Publisher Power Point, Excel, Word, Symantec Anti-Virus &

Ghost, Backup Exec 8, Adobe PageMaker 6.5 to 7.0, Indesign 2.0, Roxio

Easy Media Creator 7.0, Omni Form 5.0, Pc Anywhere, Wired and wireless

networks

PROFESSIONAL EXPERIENCE________________________________________________

Networking Desktop Support Technician

Compuware Corporation

Detroit, Michigan, 2000 - 2008

. Provided technical assistance to 1125 Detroit Board of Education staff

members in 23 schools, assisting them with network access, printing,

and application software operation.

. Worked with the IT Coordinator in the administration of a network of

more than 5000 workstations for 26 elementary, middle, and high

schools locations.

. Performed detailed analysis and maintenance of work stations and

network printers to determine their health and stability. Resulted in

a net reduction of office down time.

. Backed up users data files and re-imaged work stations as needed

. Performed routine maintenance and users' files backup.

. Analyzed, diagnosed, installed, upgraded, configured, and repaired

computers and network systems components.

Principal Computer Network Analyst-Level 3

Detroit Public Schools

Detroit, MI., May 1979 to April 2000

. Installed and maintained various computer operating systems on

multiple platforms.

. Diagnosed and resolved technical problems pertaining to Dynamic Host

Configuration Protocol (DHCP) servers for Internet addressing in

schools and offices.

. Redesigned networks to support and provide a high level of

availability and security for PC/Mac networks using Transmission

Control Protocol/Internet Protocol (TCP/IP).

. Tested, evaluated and maintained PC/Macs, Cisco routers, hubs, and

switches connected to Local Area Network/Wide Area Network (LAN/WAN).

Resulted in a smooth running, trouble-free network system.

. Provided leadership and training for other employees in the

responsibilities and procedures for using various hardware and

software.

. Directed a team in the deployment of a large-scale contingent of Cisco

Routers, Dell DHCP Servers, and AS/400 Software in twenty six

elementary, middle, and high schools.

. Evaluated laptops, desktop stations, printers, and various computer

components to determine working condition. Repaired and or

reconditioned equipment diagnosed to be defective including

reinstalling software and hardware.

. Performed troubleshooting and diagnostic evaluation of network system

components, and installed, upgraded, configured, and repaired network

system.

. Upgraded, installed, and interfaced computer hardware including

multimedia, memory, and video components.

. Administered all desktop related functions for twenty six schools

including hardware and software set-up and configuration.

. Performed troubleshooting on network connectivity, desktop

configuration, printer connectivity, and network access issues

regarding permissions.

. Responsible for software and hardware installation on end-users

laptops, and provided support, and training for schools principals

using Virtual Private Network, (VPN) access.

. Maintained all CAT-5 ports in twenty six schools using the punch down

tool and other related equipment and serviced all racks in each

school's Main Distribution Frame (MDF) and Immediate Distribution

Frame (IDF).

. As requested, provided technical support to identify and correct

problems with sound, video, network, and modems cards, hard drives,

controllers, and Peripheral Component Interconnect, (PCI) bridges.

. Experienced and proficient at replacing mother boards and changing

jumper settings.

. Knowledgeable and experienced in upgrading computer systems. P

. Experienced at setting up computer networks using Ethernet topology,

and splicing and laying cables.

Education and Training:

Northeastern High School, Diploma, Detroit, Michigan, 1966

New Horizons Computer Learning Centers, Microsoft Windows 2000 Network and

Operating

Systems Essentials, Livonia, Michigan

Implementing Microsoft Windows 2000

Server

and Professional Server

Maintaining a Microsoft Windows Server

2003

Environment

Computer/Technical Skills:

Networking, TCP/IP, Ethernet, Microsoft Office 1997-2003, Windows 2000

Server, Windows

2000 Pro, Windows XP Pro, Apple MAC, Cisco, Network Hardware, Network,

Hardware and

Software Troubleshooting, Desktop Support, Network Printer Support and

Installation,

Network Support, Software Roll-Out, Hardware Roll-Out and Computers Repair,

Symantec

Anti-Virus, Back-up Exec, and Ghost.

Contact this candidate