Customer Service Technician

Location:

Posted:

June 17, 2010

Steve Slingsby

*****.********@*****.***

Objective: Seeking a new career as a help desk / IT Technician

Education: Northwest Arkansas Community College (2009-2010) courses of

study include,

. CompTIA A+ Essentials

. CompTIA A+ Practical / Technician

. CompTIA A+ Networking

. MCDST 70-271 Supporting users and troubleshooting OS

. MCDST 70-272 Supporting users and troubleshooting Applications

. Call center communications and customer service

. Help desk technology

. Computer Hardware, software, and networking concepts

Microsoft Office courses:

. Word 2007 level 1

. Excel 2007 level 1

. Access 2007 level 1

. Power Point 2007 level 1

. Outlook 2007 level 1

Work History: Kennametal (1997-2008) position: Maintenance Mechanic

Duties performed included preventive maintenance, diagnostic and repair of

machines & equipment, along with upgrading and modification of machinery,

building maintenance such as plumbing, wiring, and communications.

About Myself: Like so many other Americans I found myself looking for

work after many years with the same company, so when the opportunity to go

back to school to learn a new career better suited for the future I did not

hesitate. I'm a loyal and dependable person who gets the job done; I'm easy

going & have a sense of humor. I rather focus on the positives than the

negatives in life in general and correct the negatives. Most of all if

given the opportunity my work ethic will speak for itself, I do not like

leaving things not finished and see things through to the end.

References:

. Darren Ford 417-***-****

. Denise Brooks 479-***-****

. Robert Phasey 417-***-****

Thank You for your time