Customer Service Marketing

Heather Klige

L-** East Garden Way

Dayton, NJ **810

Cell: (609) - 613-7219

Email: ******@*****.***

SUMMARY:

Self motivated, hard worker seeks new learning objectives

in the marketing field. Dedicate to achieve goals, ambitious, team leader,

reliable and do the job requirements on time while working for a marketing,

sales, or production company.

EDUCATION:

KEAN UNIVERSITY, Union, NJ

Bachelor of Marketing in May 2010

Coursework Includes:

*International Business

*Principles of Management

*Business Law

*Economics

* Statistics

*Psychology

*Calculus

*Corporate Finance

*Principles of Marketing

*Computer Essentials

EXPERIENCE:

02/07- Present JCPenney

East Brunswick, NJ

Customer Service Associate:

. Meet and exceed customer expectations.

. Communicate effectively with customers, co-workers and supervisors.

. Stock work

. Cashier

. Helping in any other department if needed

10/06-01/07 Grand Marquis

Old Bridge, NJ

Banquet Server

. Assured guest satisfaction and provided the best guest

experience

. Received customer orders for any food or beverage that varies

from the set menu.

. Greeted and served guests, following guidelines for

"Aggressive Hospitality" and all other details of our

policies and procedures regarding the service of food and

beverage.

03/06-08/06 YMCA Camp Arrowhead Preschool

Marlboro, NJ

Teacher`s Assistant/Counselor

. Performed duties that are instructional in nature or deliver

direct services to students or parents

. Instructed and monitored students in the use and care of

equipment and materials, in order to prevent injuries and damage

. Group supervision of campers with attention to all of the

following: program, health, happiness, discipline, cleanliness,

safety, routine duties, character and skill development.

SKILLS:

Excellent customer service skills

Proficient in MS Word, Excel, Access, and Power Point

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