Engineer Project Management
Resume:
Patricia E. Horne **** N. Elk River Rd.
Reno, Nevada
*******@*****.***
Profile
Results-driven professional with experience in all facets of data and voice
networks. Ability to take initiative and work as part of a team in order to
complete required tasks.
Career History
San Diego Data Processing (subsidiary of the City of San Diego)
San Diego, CA
Senior Voice and Data Network Analyst 9/1989 -
10/2008
Helpdesk Associate
4/1989 - 9/1989
Completed research and analysis of various voice and data options
Project Management - Lead complex projects and took responsibility as the
point of contact for client base with extensive technical requirements
Advanced knowledge of various telephone systems, ACD and IVR applications
Advanced knowledge of WAN/LAN components and a thorough understanding of
required cabling standards
Conducted training classes for various types of phone systems
Responsible for ads/moves/changes for the City of San Diego's PBXs, voice
mail and data networks
Utilized various automated applications
Ordered all H/W and S/W for the City of San Diego PCs/servers
Received various Certificate of Achievement awards from the City of San
Diego
Consistently received internal promotions from all past employers
Assisted approximately 6,000 city users with voice, data, mainframe and
application difficulties
Extensive SAP Experience
SBC Pr vate Contractor 1985 - 1989
San Diego, CA
Northwestern Telephone Systems
Kalispell, MT
Public Information Coordinator 1982 - 1985
Engineering Assistant, Special Assignment 9/1982
Engineering Clerk 6/1982 - 9/1982
SBC
San Diego, CA
Line Assigner 1979 - 1981
Station Installer 1978 - 1979
Clerical Associate 1973 - 1978
Operator 1971 - 1973
Education
Vortex Data Systems
12/2007
VOIP Building, Deploying and Securing VOIP
NEAX2400 Telephone System Administrator 1/2003
Programming I & II
Network + Certification 3/2002
Strategic Seminars, Inc. 11/2001
Networks and Data Communications
Understanding Networks Fundamentals
Microsoft Certified Systems Engineer (MCSE) 10/2000
Network Essentials
Network Data Transmissions
Network Architectures
Project Management Program
7/2000
San Diego State University
Octel Voice Mail System 1/1995
System Operation and Management
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