Customer Service Manager
Resume:
Calvin Davis, Jr.
Profile
Motivated, personable aspiring information techology professional pursuing a college degree. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Education
University of Arkansas - monticello – Monticello, AR
Bachelor of Science Degree in Computer Information Systems, 2010 GPA: 3.05/4.0
University of Arkansas - Monticello – Monticello, AR
Associate’s Degree in General Studies, 2008 GPA: 2.87/4.0
Employment History
Fred J. Taylor Library and Technology Center – Monticello, AR
Student Worker, March 2009 to Present
H&l Poultry – Warren, AR
Production Worker, April 2008 – August 2008
McDonald’s – Monticello, AR
Shift Manager in Training, January 2008 to Present
McDonald’s – Monticello, AR
Crew Member, October 2005 to April 2006
Fred J. Taylor Library and Technology Center – Monticello, AR
Student Worker, August 2004 to September 2005
fred’s super dollar store – Monticello, AR
Stocker/Cashier, May 2003 to September 2004
Mcdonald’s. – Monticello, AR
Crew Member, June 2002 to August 2002
Skills Summary
1. Project Management
2. Report Preparation
3. General Office Skills
4. System Analysis and Design
5. Some Financial/Managerial Accounting
1. Customer Service
2. SQL Server
3. Microsoft Office
4. PC Hardware Maintenace
1. COBOL
2. Visual Basic
3. HTML/CSS
4. Professional Presentations
5. Public Speech Skills
Professional Experience
Communication: Reports/Presentations/TECHNOLOGY
1. Prepare complex reports for Taylor Library, ensuring full compliance with librarian requirements and tight deadlines.
2. Design presentations for Taylor Library, inproving training and educating student workers.
3. Rapidly learn and master varied computer programs.
4. Create databases and spreadsheets for librarians
Customer Service/Marketing/Problem Solving
1. Oversee front-office operations and provide impeccable customer service:
1. Checking-in/checking-out books and other materials
2. Finding books and research materials for faculty and students
3. Making suggestions to patrons as needed
1. Able to serve the community products and services in a timely manner
1. Service resulting in competing exceptionally in regional competiton
2. Increasing customer base inside and outside our region, as well.
DETAIL MASTERY & Organization
1. Manage all aspects of day-to-day operations as shift manager in training and as library assistant
1. Facility maintenance.
2. Customer satisfaction
3. Finances: counting down registers, changing money drawers, and making deposits
4. Supervision of a group of six to twelve crew members per shift.
5. Compliance with all McDonald’s and health regulations
6. Community Service
Fall 2009
1. Chi Iota Sigma Fall Food Drive
1. Donated can food to Pauline Baptist Church
2. Collected 1,022 cans of food, exceeding our goal by 272 cans
1. Chi Iota Sigma Angel Tree Kids Project
1. Wrapped presents for the deserving children of DHS Child Adoption Program
2. Donated presents to a four-year old girl and a sixteen-year old girl
Spring 2009
1. Chi Iota Sigma Spring Food Drive
1. Donated can food to Immanuel Baptist Church
2. Collected 597 cans of food, exceeding our goal by 57 cans
Fall 2008
1. Chi Iota Sigma Fall Food Drive
1. Donated Can food to Holmes Chapel Church
2. Collected 920 cans of food, exceeding our goal by 20 cans
1. Chi Iota Sigma Angel Tree Kids Project
1. Wrapped presents for the deserving children of DHS Child Adoption Program
2. Donated presents to a four-year old girl and a sixteen-year old girl
Organizations and Teams
Spring 2010
1. Chi Iota Sigma – President
2. UAM Computer Programming Team – COBOL Division
Fall 2009
1. Chi Iota Sigma – President
Spring 2009
1. Chi Iota Sigma
2. UAM Computer Programming Team – COBOL Division
Fall 2008
1. Chi Iota Sigma
Spring 2006
1. Student-Athlete Advisory Committe
Fall 2005
1. Men’s Cross Country Team
References
MS. ANGELA MARSH
Associate Professor
School of Computer Information Systems
University of Arkansas – Monticello
Monticello, AR 71656
Telephone: 870-***-****
E-mail: abmlmg@r.postjobfree.com
MS. LORI SELBY
Associate Professor
School of Computer Information Systems
Univerisity of Arkansas – Monticello
Monticello, AR 71656
Telephone: 870-***-****
E-mail: abmlmg@r.postjobfree.com
MS. ANNETTE VINCENT
Circulation Manager and Library Supervisor
Fred J. Taylor Library and Technological Center
University of Arkansas – Monticello
Monticello, AR 71656
Telephone: 870-***-****
E-mail: abmlmg@r.postjobfree.com
606 North Gabbert Monticello, AR 71655 870-***-**** abmlmg@r.postjobfree.com
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