Management Manager

George M. Gordon III

*** ******* ***** ***** *********, NC 28262

704-***-**** ******.*******@*****.***

Summary

Quality minded manager with experience in transportation and logistics,

supply chain management and program management. A dedicated individual

with strong analytical and interpersonal skills. Quick learner with a

proven ability to quickly grasp new ideas, concepts, mythologies, and

technologies. Highly skilled in gathering, assembling, organizing, and

presenting clear and concise information while evaluating and analyzing, to

ensure quality oversight of all assigned task.

Areas of Expertise

. Human Capital Management

. Performance Management

. Customer Service and Delivery

. Agency Operations

. Container Transportation

. Dispatch Operations

. Facility Management

. Freight Forwarding

. Inbound/Outbound Transportation

. Regulatory Compliance

. Route Planning and Analysis

. Work Flow Optimization

. Federal Transportation Regulations

. Hazardous Material Transportation

Experience

Norfolk Southern Corporation (NS)

Transportation Manager February 2010

- Present

Currently assigned to the Pittsburgh Division of Norfolk Southern

Corporation as Transportation Manager

. Manages a 120 person logistics team to meet and exceed corporate and

federal government goals and regulations

. Customer Management involving customer support with efficient service

that translates into maximum profit gain for customers and

shareholders

. Creates and manages work flow optimization for work processes and

creates innovative solutions for complex workplace issues.

. Human Capital Management involving leveraging work force demands to

support organizational needs and goals

. Managing distribution of terminal resources in relation to customer

needs

. Workforce Planning and management of unionized personnel to assure on

time performance of top level trains

. Identifying Key Performance Indicators (KPI's) which streamline

budgets and increase corporate efficiency

. Process management of freight arrival and departure sequences

. Management of interdepartmental projects

. Budget Management of crew cost, materials procurement, and product

shipping

. Perform Safety Audits

Norfolk Southern Corporation (NS)

Operations Supervisor Trainee - Chicago, IL July 2008

-February 2010

. Manage a 230 person logistics team to meet and exceed corporate and

federal government goals and regulations

. Learn the organizational structure and corporate policies that govern

corporate officials

. Perform interdepartmental rotations with operations and non-operational

departments to understand all aspects of corporation

. Familiarization with all corporate technologies and present data using

the technology to company officials

. Investigate and document derailments, injuries, and incidents that

jeopardize safety and propose then implement policies to prevent future

occurrences

. Perform Safety Audits

Charlotte Mecklenburg Water and Utilities

Special Projects Manager August 2008 -July

2008

. Account Management for Charlotte Mecklenburg Residential customers and

providing technical support for field officers

. Public relations to promote community involvement and support

. Coordinate data processed in the field with operating systems utilized

within the technical support office

. Assessing internal and external customers' and assuring each were based

on common goals

. Conducting staff meetings to create and monitor goal adherence and

success

. Presented customer programs to community leaders and city officials

. Accessed employee progress and initiated discipline when necessary

. Liaison between municipal and field officials

Winston - Salem State University

Intern May 2001-December

2004

. Assist with coordinating public information forums regarding

matriculation through University Administrative support to University

Program Director

. Compose informational documents to inform Public and University officials

. Present Administrative program information to University Alumni in the

form of oral presentations

North Carolina Progress Board

Independent Research Consultant May 2004-December

2004

. Social policy research of social data regarding state of North Carolina

. Compose policy recommendations based on researched demographics

. Assist in updating state demographic statistics

Education

Masters of Business Administration

2010 to present

SAINT LEO UNIVERSITY

Bachelor of Business Administration - Management / Marketing

2000 to 2004

Winston Salem State University

Accomplishments and Professional Training

Controlling Drugs and Alcohol

Overview of Logistics Management

Strategic Management - Analysis and Choice

The Personal Approach to Delegation

Diversity Management

Mixing Four Generations in the Workplace

Creative Problem Solving

Introduction to Records Management

Writing Advantage

Essentials of Business Leadership

EEO Update Field Supervisor Training

Using Ethical Decision Making Model to Lead and Manage

Co-Founder and author of Norfolk Southern Corporation's first management

newsletter, The Starting Gate

Six Sigma I & II

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