Customer Service Administrative Assistant
Resume:
Regina Wyrick Berry
Post Office Box ***** . Oakland, CA 94623 . 707-***-**** .
********@********.***
PROFESSIONAL SUMMARY
Highly motivated and detail-oriented business professional with over 15
years experience as an Executive Administrative Assistant. Ability to
adapt to diverse organizational changes, perform multiple tasks, problem-
solve, proficient prioritization skill-sets, and critical thinking.
Highest levels of confidentiality, qualitative customer service acumen and
follow-through, and the ability to thrive in a fast-paced environment.
SUMMARY OF SKILLS
Communication
. Excellent verbal and written communication skills.
. Strong organizational skills and problem conflict resolution
capabilities.
. Builds and maintains solid working partnerships with Legal,
Accounting, and other cross-functional departments.
. Solid interpersonal skills in varying roles involving client relations
engagement.
Administration & Management
Payroll
. Process payroll internally on a weekly basis.
. Collect and review timesheets for completeness and accuracy.
. Reconcile payroll issues as they arise.
Staffing Management
. Conducted monthly staff meetings between department heads and staff.
. Prepared meeting minutes, notes, agendas and records.
. Processed new hire conflicts requests/background check and related
documents.
. Maintain new hire and termination employee packages.
. Review and maintain recruitment candidate database, monitor through
web-based software program for future resume pipeline.
Compensation and Benefits
. Planned staff open enrollment information meetings as directed for
qualified employees.
Project Management
. Centralized legal recruitment software of local office streamlining
applicant resume pipeline, transfer conversion to an electronic
"paperless" format in 2007.
. Facilitated PowerPoint speaker notes, legal symposiums, quarterly and
annual seminars and conferences. Organized guest speakers' travel and
keynote lecturers, as required.
Executive Responsibilities
. Proactively manage daily aspects of executives' operations to include:
highly complex schedule, anticipate needs and or changes to
scheduling, agendas, priorities, and needs.
. Prepared and filed all corporate general and legal documents.
. Tracked and managed legal compliance training requirements and/or
documents.
. Maintain multiple assigned executives complex travel itineraries
(foreign/domestic).
. Coordination of special functions: attendee participation, location,
catering, teleconferencing support, videoconferencing, meeting
materials and agenda preparation.
. Reconcile, compile and track ongoing expenses, and ensure timely
processing of expense reports in connection with business travel,
departmental budgets, client audit reports and management of executive
spending accounts.
. Maintained and processed highly classified personnel and client filing
system for assigned executives.
RELATED EXPERIENCE
Executive Assistant 2008-
Present
Blue Shield of California, San Francisco, California
Legal Secretary/Legal Recruiter 2005-
2008
Seyfarth Shaw, LLP, San Francisco, California
Legal Secretary/Executive HR Assistant 2003-
2005
Jackson Lewis, LLP, San Francisco, California
Legal Secretary/Executive Assistant 2000-
2002
Bartko Zankel Tarrant & Miller
Legal Secretary/Office Manager 1992-
2000
Law Offices of Stephen J. Kennedy
EDUCATION
Masters, Business Administration,
Expected 2012
Specialization in Human Resource Management
Capella University, Minneapolis, MN
Bachelor of Science, Business Administration,
2009
Specialization in Human Resource Management
Capella University, Minneapolis, MN
Honors with Distinction: Magna Cum Laude
COMPUTER SKILLS
Proficient in MS Word, Outlook, PowerPoint, Excel, PeopleSoft, Concur,
Project Server, Beeline, eWST, eTime, CISCO Unified MeetingPlace, Cliqbook
Travel, SunGard CMS, and viRecruit.
INTERESTS
Traveling, fictional writing, music, art, and dance.
References furnished upon request.
Contact this candidate