Project Manager Software

Albert E. Broadbent

Project Manager, SharePoint DBA \ Designer & CPEHR

** ****** ******

Arlington MA

781-***-**** ************@*****.***

Professional Summary:

Information Technology Professional with 9 progressive years specializing in

Healthcare Software, SharePoint and EMR-"Electronic Medical Records" with proven

success in the Healthcare and Biotech Industry. My primary responsibility has been

working with customers and internal staffs as a Project Manager to design

SharePoint Applications along with Site Collections using Web Dev tools, identify

workflows, document infrastructure, set technical writing standards and classify

database needs. Accomplished in solely undertaking the design of the SharePoint

2007 site collection for a "Confidential Companies" in the EMR and Biotech

industries with providing them; detailed written technical manuals, training

materials and presentations as a business project.

Professional Experience

Project Manager/Analyst Avid (Partners Health Services) 09/2009

- Present

Project Management & Analysis of PETS BWH:

Background

Partners Enterprise Terminology Services (PETS) is a collection of services that

allow Partners applications to access and use medical terminologies in a standard

way. The PETS services hide the complexity of the medical terminologies universe

from the consuming applications and provide simple and clear set of APIs on various

platforms.

Deliverables

Baseline Traceability Matrix (KPI), Functional Specs, Meeting Agenda & Minutes Doc,

Project Charter, Project Plan, Project Status, Project Summary, QA Test Plans,

Resource Requirements, Sign off Document, Technical Specs, Use Cases (UAT), Work

Breakdown Structure

Project Management & Coordination of Windows 7 Compatibility Sign off of Clinical

Systems Team:

Same PM deliverables (above)

Coordination of resource schedule

Lab Testing information resource

Issue Management

Standardized Use Cases Templates for BWH Clinical Systems Team

Sharepoint Designer & Consultant:

Designed Project Management Site using PM methodologies

Re-designed and Admin of Enterprise Windows 7 Compatibility Site

Asked to Contribute on Brain Group meetings

Resource to several groups on Sharepoint Business cases (e.g. Web Team)

Sharepoint Solutions PM/Analyst/DBA &, EMRs Concordant 03/2007 - 05/2009

Deployment Planning and Strategy of Sharepoint: Taxonomy Planning File Plans,

Active Directory Plan, Security Matrixes, Requirements Analysis & Phased

Implementation Approach Plan

Sharepoint Installation and Configuration: Server Deployments, SQL Database

Configurations, Index Server Configuration, Web Front-end Configuration, SharePoint

2007 Installation & Configurations Backup Strategies & Configurations, & Disaster

Recovery Plans

Sharepoint Solution Customization: Collaboration & Workflow Development, Custom

List Schemas, Task development, Custom Views, Custom Document Libraries, SharePoint

Designer Application Customization & Custom Crawler rules

SharePoint Training: Train the trainer approach, Delivery of Detail Design

Document, Custom Training Materials & Presentations, Diagrams & Workflows Documents

& On-going Trainer support

SharePoint Database and User Support: Remote Database Support, Performance

Monitoring, Maintenance, Updates, Training questions & Custom requests

Design custom ad-hoc reports for Applications by using SQL, SQL Plus, Oracle and

Crystal.

Track progress of implementations with practices and vendors and act as the key

point of contact for issue management during EMR implementation for small to medium

sized physicians practices using Sharepoint.

Re-Written 112 documents in a standard technical format for Customers.

Developed, designed and documented the SharePoint 2007 site collection for

"Confidential", Biotechs, EHR Organizations and a Health Insurance Company

Documented as a technical writer, workflows, diagrams, technical bulletins, manuals

and policies & procedures

Lead tester for the EHR Software Clinical Encounter Note & Prescription writer; Set

up test data, reporting bugs to Development, Wrote UAT Performance test scripts

andparticipated in Alpha clinic testing for each new release

EMR & Interface Administrator (& Analyst)-Hallmark Health, Melrose, MA 01/2006 -

03/2007

-Analysis of EMR Software

Supervise a team for successful implementations of EMR product within Hallmark

Health practices consisting of technical support, contractors, and business

analysts.

Provide assistance with third party vendor and supply GE requirements of HL7.

Track progress of implementations with practices and vendors and act as the key

point of contact for issue management during EMR implementation for small to medium

sized physician's practices.

Responsible for coordination with network staff and outside contractors on

Technical issues.

Instruct the helpdesk with ongoing training from upgrades and new modules.

Reporting using Crystal 10 Pro and building of an Access Database for department

information and analysis of database information.

Perform needs assessments within the physician practices.

-Database, Networking and Interface Setup & trouble shooting

Designed, developed, maintain and update Intranet site.

Design, develop, maintain and support EMR database configuration for each new site

to meet needs of physician offices based on and related to user and system design

specifications, including interfacing with other applications, developing user

interfaces, and reporting tools using methods and processes to meet new and unique

database requirements.

Administer Servers by; establishing DTS backup strategies, licensing, installing

service pack updates, formulary updates, uploading and exporting clinical kits.

Configure various applications for EMR/ Practice Management Interfaces consisting

of; developing files for cross referencing, setting up secure messaging, security

rights licensing, wireless setup, and faxing services and user admin.

Resolving and tracking errors that are escalated by acting as Level 3 support for

each system that interacts with the EMR

Maintain files such as; Encounter Forms, ccc forms, mail file, address book, ccc

forms.

Design custom ad-hoc reports for EMR and PM collectively by using SQL, SQL Plus,

Oracle and Crystal.

Testing EMR Software

Validate all modules of source code developed by Unit Testing.

Utilize testing scripts to validate interface Testing.

Medical-Technology Support Representative -Amicore (Pfizer), Andover, MA 01/2004 -

01/2006

Interaction with physicians and clinical staff onsite and remotely to provide

applied training and documentation of the clinical data management Practice

Workflow; Scheduling, Scanning HIPPA forms, Lab results, prescription writer,

Insurance cards, printing, faxing, referral management and patient chart history

details, health maintenance reminders, and procedure Codes and Diagnosis.

Lead tester for the EMR Software Clinical Encounter Note & Prescription writer; Set

up test data, reporting bugs to Development, Wrote UAT Performance test scripts and

participated in Alpha clinic testing for each new release

Execute queries and create scripts from relational database applications via MS SQL

for internal and external client reporting

Participated in weekly EMR Beta Meetings identifying issues and solutions

Establish documented procedures for installation, processes and configurations for

clinical product/software

Trained other employees on the product and the workflow of a Medical Practice

Application Configuration of the Enterprise & Place of Service integration,

implementation, and administration of EMR (Electronic Medical Record) software.

Administrated customer's network by managing network onsite & remotely through

Terminal Services and Anti-Virus administration, Security Policy set up and IIS

Application pool set up.

Pro-actively Monitor alerts from MOM (Microsoft Operational Manager) to ensure SLAs

(Service Level Agreements)

Troubleshooting and configuration of; Operating Systems, internet connections,

registry edits, XML and INI files.

Built IBM Microsoft 2003 Servers with RSA boards and LAN-Modems

Set up wireless access point networks through out medical practices and identified

dead spots by creating a Site Survey floor plans identifying where PCs, APs, and

Servers were located.

Imaged and supported wireless B&G networks involving Toshiba Tablets and Motion

Tablets

Responsible for on-call pager rotation support 24x7 along with full weekends during

upgrades

-Accomplishments

Nominated twice Employee of the Month

Medical-Information Technology Specialist- Harbor Health Services, Boston, MA

09/2002 - 01/2004

In charge of HIPAA compliance and representative for the organization

Setting up the Strategic Goals for the first time in IT

Project managed formation of an IT department; forecast, create network inventory

and asset management hardware/software needs, managed software license compliance,

statistical site information for all end users and implement Clinical Software and

Network Administration

Trained one on one with Physicians for their Software and Hardware needs

Troubleshoot network problems such as network and printer access

of all hardware/software

Desktop support and Medical application support

Networking Consultant- Micro Tech, Boston, MA 05/2001-1/2002

Managed Lotus Notes which involved creating and managing user accounts,

troubleshooting account failures and maintaining the database for File Maker.

Provide desktop support by; troubleshoot network problems such as network and

printer access, install various Virus Protection Software, upgrade clients to

Windows 2000, migrate users from Novell Netware to Microsoft NT and configured PCs

and laptops for client requirements such as Remote Access

Create network inventory and asset management of all hardware/software that aided

in forecasting IT needs.

Worked with various network protocols such as TCP/IP and IPX

Medical-Technical Support Representative/ Q&A / Trainer- Physician Weblink-

Waltham, MA 4/2000-1/2001

Diagnosis problems and dispatched Field Engineers to location for trouble shooting

Use Remote Access Utility (PCAnywhere) to administer the company specific software

Identified bugs in the remote data bases and placed down patches to fix

Assisted end users on the functionality of the EMR product and manage all

statistical site information.

Tested and implemented new asset management software by working Worked with

Developers to test patches before they are implemented

Developed and maintained inventory of all hardware/software

Use SQL statements to extract database information

Solve Wireless problems through DOS and product site surveys through Access Points

Software Buyer/ Intranet manager 04/1998-04/2000 Corporate Software & Technology,

Norwood MA 02/1997-4/2000

Intranet Manager: Design, develop, and implement software packages for intranet

site. Troubleshoot, debug, and, process improvement.

Act as the functional end user during SAP implementation.

Software Buyer: Negotiate product cost, discounts, terms, delivery and freight,

along with maintaining relationships with current and alternative suppliers.

Enhanced vendor relationships with the world's top software manufacturers and

distributor's. Monitor customer's software licensing was both compliant and cost

effective for the end user.

Achievement: Consistently exceed goals for in-stock rate and inventory turns for

product Procure purchase orders based on purchase suggestion reports and determine

order quantities from back order reports

Software Purchasing Assistant 02/1997-04/1998 Corporate Software & Technology,

Norwood MA 02/1997-4/2000

Facilitated superior customer satisfaction by providing information to client

service managers, for the acquisition of materials. Research, interview, and

negotiate with suppliers to obtain prices and specifications.

Professional Skills

Skills include

In depth knowledge of SharePoint 2007 Designer, Site Collections, Administration,

Application design & Data Sources.

Proficiency with EHR technologies, implementations, workflows, reporting,

interfaces, HL7 and DBA

Skilled in providing professional services for designing, installing, managing,

troubleshooting, maintaining and supporting databases

Certified Professional in Electronic Health Records and Certified Trainer on GE EMR

application, interfaces and databases.

Technical Writer, researcher and knowledgeable Content manager

Quality Engineering Standard methodologies through validation, load testing and

other modules of source code developed by Unit Testing.

Develop, Design and maintain Intranet sites with an emphasis of Content management

& Intellectual Properties.

Education

Westfield State, Westfield, MA- Bachelor's in Criminology 1996

Sun Microsystems, Burlington MA- Networking Unix Administration 2002

Oracle, Online courses in Oracle Certified Administration

Professional Certifications

CPEHR GE Certified Centricity Trainer (SCSA) Sun Certified System Administrator

- Solaris 8 "Unix"

Health Insurance Portability and Accountability Act (HIPPA) Certification

Concordant Certified Consultant

Contact this candidate